BlackBerry Enterprise Server FAQ
What is a BlackBerry, and how does it work?
What's the difference between BIS and BES?
What type of data plan is required to use UND's GroupWise BlackBerry Enterprise Server?
How much does it cost to connect to UND's GroupWise BlackBerry Enterprise Server?
Can I personally purchase a CAL for my UND purchased BlackBerry?
Can I transfer a CAL between UND BlackBerries?
How do I order a Enterprise CAL?
How do I activate my BlackBerry after I placed my order?
What is my initial password?
How do I Backup/Restore my data on the BlackBerry?
Technical Support?
What is a BlackBerry, and how does it work?
A BlackBerry is a handheld wireless device created by Research in Motion (RIM). BlackBerries read email and calendars from enterprise-class email systems, such as UND's GroupWise service, and most models also function as cell phones.
While a BlackBerry is a type of personal digital assistant (PDA), it is not meant to be used in the same way as a Palm Pilot or PocketPC. Those devices are literally miniature computers that in some cases happen to have email capabilities. A BlackBerry is a email/calendar reading device with cell phone abilities that also may include some PDA abilities.
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What's the difference between BIS and BES?
BIS (BlackBerry Internet Service)
- BIS is the out-of-the-box service that comes with BlackBerry that is activated with that data plan.
- Self-management of messages - forward your existing GroupWise email account and up to 9 other email accounts to the BlackBerry.
- Deleted messages are deleted from the device only.
- Contacts and tasks are synched manually via USB and Desktop Manager.
BES (BlackBerry Enterprise Server)
- BES is a University solution to enhancing BlackBerry support, security and privacy.
- Real-time wireless synchronization of GroupWise email, tasks and contacts.
- Deleted messages can be deleted from both device and server (or device only)
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What type of data plan is required to use UND's GroupWise BlackBerry Enterprise Server?
The data plan purchased for your BlackBerry must contain the "Enterprise" data plan.
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How much does it cost to connect to UND's GroupWise BlackBerry Enterprise Server?
The cost of the service is $99 for each BlackBerry. This covers the cost of purchasing a CAL (client access license) which is needed for the server.
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Can I personally purchase a CAL for my UND purchased BlackBerry?
No, the license agreement allows for only department purchases.
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Can I transfer a CAL between UND BlackBerries?
Yes, there will be a $25 transfer fee to the department receiving the CAL.
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How do I order a Enterprise CAL?
Please click on the following link BlackBerry Registration Form and fill out the online form.
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How do I activate my BlackBerry after I placed my order?
On the BlackBerry device
- Go to Options
- Go to Advanced Options
- Go to Enterprise Activation
- Type in your full email address including the .nodak
- Type in the password (you will receive a seperate email stating your account is setup along with the password)
- Click anywhere on the screen and then select "activate"
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What is my initial password?
A one time password will be emailed to you directly. The password is only good for five days. So please activate ASAP.
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How do I Backup/Restore my data on the BlackBerry?
The Backup/Restore utility is part of the BlackBerry Desktop software, which comes with your BlackBerry purchase. Install the BlackBerry Desktop software on your PC using administrative privileges.
Automatic backup setup: We recommend backing up your handheld data on a regular basis. Connect BB handheld to the computer > BB Desktop Manager software > Backup and Restore > Options > Choose Automatically backup my handheld every xx days (we recommend at least every 7 days) > Now select what you want to backup by choosing either Backup all handheld application data (we recommend) or be selective with the other option of Backup all application data, except for email messages or Backup all application data, except for application data that is synchronized with desktop PIM applications. > Click OK.
Backup: To manually backup your BB handheld data > connect BB handheld to the computer > BB Desktop Manager software > Backup and Restore > Backup > Default filename will be given in the format Backup-(yyyy-mm-dd).ipd, which you can change if you want > Save.
Restore: If disaster strikes or you are simply replacing your BB, then you may want to recover from your latest backup (mentioned above).
Connect BB handheld to the computer > BB Desktop Manager software > Backup and Restore >Advanced > choose the backup file from the File menu and the backup file will appear on the right side panel > your BB handheld data should display on the right side panel. Now select from the left side panel (backup file) the database(s) you would like to copy to your BB handheld. Use the arrow button. Click Close button when finished.
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Technical Support?
Technical support will be provided by your current desktop support personnel.
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