2008 Campus Quality Survey

Executive Summary:

Sue Erickson
Carmen Williams
Office of Institutional Research
May 2009


The Campus Quality Survey (CQS) is a unique instrument that uses the basic structure, format, and criteria of the Annual Presidential Award for Quality. Each survey item relates to one of eight quality elements and the data provides more specific information about certain aspects of UND.

CQS is administered at all eleven of the North Dakota University System campuses. This is the fourth time the instrument has been administered. In August 2008 the UND Office of Institutional Research (OIR) mailed out the Campus Quality Survey along with 10 NDUS-developed questions to 2,437 full and part-time faculty and staff whom had been employed by the UND campus for at least one year. A total of 500 completed surveys were collected by October 2008. UND’s adjusted return rate is nearly 21%.

Data obtained from the survey responses is reviewed. This includes analyses of the
1) Smallest and largest performance gap items
2) Results of the composite averages of survey items related to the eight quality cat egories
3) Results of survey data showing satisfaction ratings of UND programs, services, and activities
4) Results of survey data showing satisfaction ratings of NDUS programs, policies, and services
5) Staff ratings for employee satisfaction and impression of quality
6) Employee comments and suggestions
7) Comparative UND results from prior surveys
Items with small performance gaps indicate areas within UND where employees’ expectations are close to being met while items with large performance gaps indicate areas within UND where employees’ expectations may not be adequately met. At UND, the largest performance gap in 2008 was observed on the statement of “There are effective lines of communication between departments”.

The programs, services, and activities that received the highest overall satisfaction ratings are: 1) Health and nursing services, 2) Student activities, and 3) Payroll services. Those that received the lowest overall satisfaction ratings are: 1) Communication with other departments, 2) Parking for faculty and staff, and 3) Relations with other educational institutions.
Overall, the majority (76%) of UND respondents are satisfied or very satisfied with their employment at UND. In addition, the majority (74%) of the respondents rate their overall impression of quality at UND as either good or excellent.

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