The
(CQS)
is a unique instrument that
uses the basic structure, format, and criteria of the Annual
Presidential Award for Quality. Each survey item relates
to one of eight quality elements and the data provides more
specific information about certain aspects of UND.
CQS is administered at all eleven
of the North Dakota University System campuses. This is
the fourth time the instrument has
been administered.
In August 2008 the UND Office of Institutional Research (OIR)
mailed out the Campus Quality Survey along with 10 NDUS-developed
questions to 2,437 full and part-time faculty and staff whom
had been employed by the UND campus for at least one year. A total
of 500 completed surveys were collected by October 2008.
UND’s adjusted return rate is nearly 21%.
Data obtained from the survey responses is reviewed. This
includes analyses of the
1) Smallest and largest performance gap items
2) Results of the composite averages of survey items related
to the eight quality cat egories
3) Results of survey data showing satisfaction ratings of
UND programs, services, and activities
4) Results of survey data showing satisfaction ratings of
NDUS programs, policies, and services
5) Staff ratings for employee satisfaction and impression
of quality
6) Employee comments and suggestions
7) Comparative UND results from prior surveys
Items with small performance gaps indicate areas within UND
where employees’ expectations are close to being met
while items with large performance gaps indicate areas within
UND where employees’ expectations may not be adequately
met. At UND, the largest performance gap in 2008 was observed
on the statement of “There are effective lines of communication between
departments”.
The programs, services, and activities that received
the highest overall satisfaction ratings are: 1) Health and
nursing services, 2) Student activities, and 3) Payroll services. Those that received the lowest
overall satisfaction ratings are: 1) Communication with other departments, 2) Parking for faculty
and staff, and 3) Relations
with other educational institutions.
Overall, the majority (76%) of UND respondents are satisfied or very satisfied with their employment at UND. In addition, the majority (74%) of the respondents
rate their overall impression of quality at UND as either
good or excellent.
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