Jean Chen
Carmen Williams
Office of Institutional Research
March 3, 2003
The Student Satisfaction Inventory (SSI)
constructed by Noel-Levitz is a nationally normed, standardized
instrument. It is administered to students enrolled in a
college or university in order to measure the strength
of student expectations about their college experiences and
their level of satisfaction with those experiences.
A significant amount of information is generated through
three different scores for each item along with the
computed twelve composite scales for institutional decision
makers.
Importance score ratings reflect how strongly UND students
feel about the expectation (the higher the score,
the more important it is to a student, the stronger the expectation).
The top five items in order of importance:
- The instruction in my major field
is excellent. (the most important item)
- The content of the courses within my major is valuable.
- The quality of instruction I receive in most of my class
is excellent.
- Nearly all of the faculty are knowledgeable in their
field.
- I am able to receive adequate scholastic training/professional
development through my academic program.
Satisfaction
ratings show how satisfied students are that UND has met
the expectation (the higher the score,
the more satisfied the student). The top five items in
order of satisfaction:
- This institution has a good
reputation within the community. (the most satisfying
item)
- On the whole, the campus is well-maintained.
- There is a good variety of courses provided on this
campus.
- I am able to experience intellectual growth here.
- Gender equity and equal opportunity exist in the classroom.
- Performance gap scores (importance rating
minus satisfaction rating) show how well respondents are
meeting the expectation overall. A large performance
gap score for an item indicates that UND
is not meeting students' expectations.
The top five items with
the largest performance gap:
- The amount of student parking space on campus is
adequate. (the item with the largest gap)
- I seldom get the "run-around" when
seeking information on this campus.
- Parking lots are well-lighted and secure.
- Student activities fees are put to good use.
- Adequate financial aid is available for most students.
A
small or zero gap score indicates that UND is meeting students'
expectations. The top five items with the
smallest performance gap:
- Males and females have equal opportunities
to participate in intercollegiate athletics. (the item
with the
smallest gap)
- I have or plan to participate in research activities
or conduct research projects.
- The student center is a comfortable place for students
to spend their leisure time.
- A variety of wellness programs
are available on campus.
- The student handbook provides helpful information
about campus life.
Twelve inventory composite scales offer a "global" perspective
of UND students' responses. The scales
provide a good overview of UND's strengths and areas
in need of improvement.
- Instruction Effectiveness was rated by UND respondents the
most important and the most satisfying scale.
Safety and Security was rated as the least satisfying
scale and was the largest performance gap.
- UND rated significantly higher statistically than the
average of the national norms in 10 of the 12 composites
scales. UND rated significantly lower than
the national average only in Safety and Security.
- UND rated significantly higher statistically than the
NDUS average in 2 of the 12 composite scales (Instructional
Effectiveness and Campus Life) and rated significantly
lower in 4 of the 12 scales (Safety and Security,
Registration Effectiveness, Recruitment and
Financial Aid, and Responsiveness to Diverse
Populations).
UND
rated significantly lower statistically than their NDUS counterparts
in commitment to under-represented
populations, commuters, and students with disabilities.
Seventy-four percent respondents indicated that
Cost was important or very important in their
decision to
enroll at UND while 69% responded that Academic
Reputation was the important factor.
Eighty-eight percent of the UND respondents indicated
their college experience had met the expectation,
84% reported their satisfaction with the UND
experience, and 80% would choose UND to enroll
again.
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