2010 Student Satisfaction Inventory (SSI)
and Priorities Survey for Online Learners (PSOL)


Executive Summary:

Sue Erickson
Carmen Williams
Office of Institutional Research
August 16, 2010

Student satisfaction takes into account many aspects of university life.  In order to measure the broad-ranging scope of student satisfaction, NDUS has contracted with Noel-Levitz to administer the Student Satisfaction Inventory (SSI) to students attending North Dakota institutions of higher education and the Priorities Survey for Online Learners (PSOL) to students taking online coursework at NDUS institutions.

The SSI and PSOL ask students to rank a series of items twice:  first as to how important the item is to students and secondly as to how satisfied the student is with regard to UND meeting their expectation.  The survey also asks some overall satisfaction questions.

In 2010, 81% of UND's on-campus respondents were satisfied with their overall experience.  For online students, 82% report being satisfied.