|
What’s So Different About People With Disabilities
People with disabilities come in all shapes and sizes. They have diverse personalities, abilities,
interests, needs, and preferences --- just like everyone else in our society.
A disability is only one of a person’s distinguishing features. In many cases, a person’s disability
is not even visible. Focusing on the disability, rather than on relating to the person, often confuses
well-meaning people and creates discomfort or inappropriate behavior. What is different about people
with disabilities is often a matter of minor details.
Interacting With People Who Have Visual Impairments
- Speak to the person when you approach so that person knows someone is there.
- Introduce yourself and speak in a normal tone of voice.
- Tell the person when you are leaving so he/she is not left talking to an empty space.
- Never touch or distract a service dog without asking the owner.
- Do not attempt to lead someone without first asking; allow the person to hold your arm and
control her or his own movements. Walk at a normal pace; the person will follow about one-half step
behind you.
- Be descriptive when giving directions; give information that is visually obvious to a sighted
person. For example when approaching steps, mention how many there are and whether they go up or
down.
- If you are offering a seat, describe where the chair is located (for example, “two steps to your
right”) or ask permission to guide the person’s hand to the chair.
- Offer assistance if the person appears to be having difficulty finding a specific area.
Interacting With Deaf Or Hard Of Hearing People
- Converse in a quiet place with few distractions whenever feasible.
- Get the person’s attention before starting a conversation (for example, tap the individual on the
shoulder or wave discretely).
- Identify yourself (write out your name).
- Look directly at the person so your mouth is visible; speak clearly but don’t exaggerate your
mouth movements. Use a normal tone of voice.
- If the person doesn't understand you, repeat. If the person still doesn't understand, rephrase.
- It is acceptable to write notes or share a computer and keyboard.
- If a deaf person uses a sign-language interpreter, speak directly to the individual, not to the
Interpreter.
- When you telephone a deaf person, use your state’s telecommunications relay service. The number
is the same nationwide – 711.
Interacting With People Who Have Mobility Impairments
- Talk directly to the person, not to a third party.
- Sit down if possible when having an extended conversation so you can share eye level.
- Do not lean on a wheelchair or other assistive device; those things are considered part of the
person’s personal space.
- Do not assume the individual needs help or wants someone to push his/her wheelchair --- ask
first.
Interacting With People Who Have Speech Impairments
- If you do not understand what the person said, don’t pretend; ask the person to repeat.
- If you still don’t understand a word, ask the person to write it out.
- Try to eliminate background noise or distractions.
- Be a patient listener. Don’t interrupt or finish the speaker’s sentences unless that person looks
to you for help.
- Try to ask questions that require short answers or a nod of the head.
- Concentrate on what the person is saying, not on the difficulty you are having understanding.
- Discuss matters that are personal in a private room to avoid others overhearing.
Remember
- Treat people who have disabilities with the same dignity, respect, and courtesy
you show to others.
- Offer assistance but do not insist on helping.
- Ask the person for instructions on how to help.
For more information about issues of disability call Disability Services for Students at 777-3425
|
|