Software Support Levels
This document addresses the level of computer software support that the UND community can expect to receive from ITSS. Please note that if software is not listed, it is not supported.
Descriptions of Level of Support Categories:
Level 1: Full Support – This software is supported for the university. This means that it is preinstalled on new machines or available for installation on capable machines. Requests for purchase and installation will be handled through your department software coordinator. This product is supported to the extent of University ITSS staff experience, knowledge and time available.
Level 2: Partial Support - This is software available through University site license agreements or ITSS supported third party software. Requests for purchase and installation will be handled through your department software coordinator. This product is supported to the extent of University ITSS experience, knowledge and time available.
Level 3: Limited Support - This product may be supported to the extent of University ITSS staff experience, knowledge and time available.
Level 4: Minimal Support - This is not University supported software. This product may be supported to the extent of University ITSS staff experience, knowledge and time available.
Level 5: No Support - Software not supported or recommended by ITSS due to incompatibility and performance issues.
| Software Package |
Level of Support |
Documentation Available |
| Operating Systems |
||
| Windows Vista |
4 |
|
| Windows XP Pro |
1 |
|
| MAC OS 10.2 + |
1 |
Tech Note #I5: PPP Dial-Up Access Using a Macintosh and OS X |
| Windows 98 & 98SE |
4 |
|
| Windows 2000 |
4 |
|
| MAC OS 9.X |
4 |
Tech Note #I3: PPP Dial-Up Access Using a Macintosh and OS8/9 |
| Windows 95 |
5 |
|
| MAC OS 8.x |
5 |
|
| MAC OS 10.0-10.1 |
5 |
|
| E-mail Clients |
||
| GroupWise 7 Client |
1 |
Tech Note #E3:Groupwise: Creating Your Archive Directory |
| GroupWise Web access |
1 |
|
| U-Mail Web access |
1 |
|
| Outlook express |
2 |
Tech Note #E2: Configuring Your E-mail Software for the U-mail System |
| Eudora |
2 |
Tech Note #E2: Configuring Your E-mail Software for the U-mail System |
| GroupWise 6.5 Client |
3 |
Tech Note #E3:Groupwise: Creating Your Archive Directory |
| Outlook |
3 |
|
| Web Browsers |
||
| IE 6.X + |
1 |
|
| Safari |
1 |
|
| FireFox |
2 |
|
| Netscape 7.X |
4 |
|
| Netscape 8.X |
5 |
|
| Applications |
||
|
Office 2007 |
1 |
|
| Office XP |
1 |
|
| Office 2003 |
1 |
|
| Office 2003 (MAC) |
1 |
|
| Office 2004 (MAC) |
1 |
|
| Adobe Acrobat Reader 7.X + |
1 |
Tech Note #G2: Adobe: Features of Reader, Standard and Professional Tech Note #G3: Adobe Reader: Installing Free Stand-Alone Application |
| Dreamweaver MX + |
3 |
|
| Adobe Acrobat Standard 7.X + |
3 |
Tech Note #G2: Adobe: Features of Reader, Standard and Professional |
| Adobe Acrobat Pro7.X + |
3 |
Tech Note #G2: Adobe: Features of Reader, Standard and Professional |
|
Office 97 |
4 |
|
|
Office 2000 |
4 |
|
| ESRI |
4 |
|
| SPSS |
4 |
|
| SAS |
4 |
|
| WS FTP |
4 |
|
| 4 |
||
| 4 |
||
| 4 |
||
| 4 |
||
| Adobe Acrobat Standard 6.X |
5 |
|
| Adobe Acrobat Pro 6.X |
5 |
|
|
Adobe Acrobat Reader 6.X |
5 |
|
|
Wordperfect 8.X |
5 |
|
| Anti-Virus Software |
||
| McAfee 8.X |
1 |
|
| Virex 7.7 |
4 |
|
|
McAfee 4.5.1 |
5 |
|
November 14, 2007