PlanIT General Report Dept 2300 Version 01-03 S-4

Information Technology Plan
University of North Dakota 01-03 Plan Version S-4

Plan Status: Submitted

Agency Contact Information

Contact Name: Dorette Kerian

Title: Interim Director, Computer Center

Phone: 701 777-3880    Ext.

Email: dorette_kerian@mail.und.nodak.edu

Agency Description/ Overview

University of North Dakota

The University of North Dakota at Grand Forks is a doctoral level university characterized by a wealth of attributes to which many other institutions around the country aspire: a solid foundation of the liberal arts, a manageable size, high-quality students and faculty, a diverse curriculum, a widely recognized program of graduate education and research, law and medical schools praised for quality and innovation, rich cultural resources, and an outstanding record of alumni support.

UND was founded in 1883 by the Dakota Territorial Assembly, six years before North Dakota became a state. Unlike most state institutions of higher education west of the Mississippi, it did not begin as an agricultural school or as a teachers college. Organized initially as a College of Arts and Sciences, with a Normal School for the education of teachers, UND soon evolved into a full-fledged, multi-purpose university. Instruction of graduate students and the conducting of research were under way before the end of the 19th century.

The mission of the University of North Dakota today is articulated in this statement, on file with the State Board of Higher Education:

The University of North Dakota, as a member of the North Dakota University System, serves the state, the country and the world community through teaching, research, creative activities, and service. State-assisted, the University's work depends also on federal, private, and corporate sources. With other research universities, the University shares a distinctive responsibility for the discovery, development, preservation and dissemination of knowledge. Through its sponsorship and encouragement of basic and applied research, scholarship, and creative endeavor, the University contributes to the public well being.

The University maintains its legislatively enacted missions in liberal arts, business, education, law, medicine, engineering and mines; and has also developed special missions in nursing, fine arts, aerospace, energy, human resources and international studies. It provides a wide range of challenging academic programs for undergraduate, professional, and graduate students through the doctoral level. The University encourages students to make informed choices, to communicate effectively, to be intellectually curious and creative, to commit themselves to lifelong learning and the service of others, and to share responsibility both for their own communities and for the world. The University promotes cultural diversity among its students, staff, and faculty.

In addition to its on-campus instructional and research programs, the University of North Dakota separately and cooperatively provides extensive continuing education and public service programs for all areas of the state and region.

With an enrollment of more than 10,500 students, UND is the largest university in the Dakotas. It offers 17 doctoral programs, the M.D. degree, the J.D. degree, specialist degree in one program, master's degrees in 47 programs, and undergraduate degrees in 81 fields of study. The University is composed of ten major academic units: College of Arts and Sciences, Odegard School of Aerospace Sciences, College of Business and Public Administration, School of Engineering and Mines, College of Nursing, College of Education and Human Development, Graduate School, School of Law, School of Medicine and Health Sciences, and the Division of Continuing Education. Instruction is offered on campus, as well as remotely through a variety of outreach methods, including interactive video, the Internet, and on-site instruction at locations throughout the State.

The University's operating budget for the fiscal year beginning July 1, 1999, was $251 million, of which about one-fourth was expected to come from the state treasury. UND's full-time faculty and research staff numbers 643, non-instructional staff 1502, and outpatient clinic staff 46, for a total of 2191 full-time employees. Excluding the U.S. Air Force bases, UND is North Dakota's largest single public or private employer.

The Fall 1999 enrollment, 10,590, included 8,680 undergraduate students, 1,492 graduate students, 189 law and 229 medical doctor students. About 60 percent of the students identified themselves as North Dakotans, 24 percent as Minnesotans. Non-residents represented all of the states and 65 foreign countries. Degrees granted since the first commencement in 1889 total 89,458.

Research, an expectation of individual faculty and graduate students, is centered in the colleges and academic departments, and is funded largely through the acquisition of external funding from the federal government, foundations, and business and industry. Some $37.4 million in such support was received by UND in 1998-99. Although research is conducted across the academic disciplines, major concentrations include the Energy and Environmental Research Center, the School of Medicine and Health Sciences, the Odegard School of Aerospace Sciences, and the physical and biological sciences in the College of Arts and Sciences. The University also operates a variety of research bureaus, institutes and centers, and maintains a formal link to the U.S. Department of Agriculture's Grand Forks Human Nutrition Research Center.

Finally, mention must be made of the University's public service mission, which manifests itself in many ways, most of them based upon the vast wealth of specialized expertise that exists on the campus and is available to help the State meet the challenges and opportunities of the new millennium. Among specialized units providing direct service to business are the Center for Innovation, the Office of Work Force Development, and Small Business Development Center. Under the leadership of President Charles E. Kupchella, UND is pledged to further expand its involvement in activities that support the economic development of the State.

Higher Education Computer Network

The Higher Education Computer Network (HECN) provides centralized information technology services to North Dakota University System institutions and related entities. Services are provided collaboratively by HECN-North at the University of North Dakota and HECN-South at North Dakota State University. HECN is committed to enabling the provision of education and services to its constituents anytime, anywhere.

The mission statement of HECN is as follows: "The North Dakota Higher Education Computer Network (HECN) is committed to utilizing current technology to create an enhanced human environment, positioning itself to utilize future technologies for the benefit of NDUS students and employees and the citizens of the State of North Dakota."

HECN has adopted the following guiding principles in keeping with the North Dakota University System strategic plan Pathways to the Future:

1. The geographically-disbursed higher education institutions of the state can communicate, cooperate, and provide the citizens of North Dakota with a quality education.

2. North Dakota, although sparsely-populated, can compete effectively among those of greater populations and shorter distances.

3. Incorporating technology both on campus and at remote sites will enhance learning.

4. HECN will support faculty use of information technology resources to enhance their instructional and research capabilities.

5. Easy-to-use student, financial, and human resource information systems must be made available to make the operations of the campus run smoothly.

6. HECN must provide administrative staff access to accurate, timely information to make informed decisions, and measure and monitor outcomes.

The HECN-North portion of HECN's mission focuses on providing services and support primarily for the administrative and networking needs of the North Dakota University System.

Interactive Video Network

The mission of the North Dakota Interactive Video Network is to provide opportunities for North Dakota residents to enroll in university credit and non-credit classes and other events utilizing video conferences and associated telecommunications at strategic locations throughout the state.

University credit classes have first priority for scheduling on IVN; however, the system is also utilized by government, higher education and private individuals and organizations for interviews, meetings, workshops and seminars.

The ND IVN is a statewide compressed digital videoconferencing network connecting 21 classrooms at the 11 North Dakota University System (NDUS) campuses. The network also has connections with interactive video rooms at the five North Dakota Tribal Colleges, the State Capitol, the State Hospital, and 23 ITV classrooms in the Great Western ITV Network.

Online Dakota Information Network

The mission of ODIN is to provide access to library and information resources for the citizens of North Dakota

ODIN is a statewide library computer system that has been in operation since 1989. More than forty ODIN libraries share the use of one computer system with library catalog software. While the participating libraries operate in a shared system, they still are able to maintain independent policies and practices at each library.

The ODIN library system activity provides for the shared creation, maintenance and access to multiple databases. Higher education libraries and a number of state agency, public, school, and special libraries cooperate to create and maintain bibliographic records representing the holdings of all the libraries in a single database. Library users can elect to search the entire database, effectively searching every library in the system at one time, or they may choose to search only the records of a specific library or predefined group of libraries. Such sharing supports both public use of the database for finding material in any of the libraries and also supports administrative functions including tracking the purchase and receipt of materials and the loaning of books and other library materials. The participating libraries also cooperatively purchase and make available to the public databases created by third parties.

The staff for the support of the ODIN library application consists of one administrative and two technical support staff. The office space for the central support office is on the University of North Dakota campus.  The computer system and library catalog software are maintained by the Computer Center Staff.

Technology Overview:

University of North Dakota

Information technology impacts the instruction, research, infrastructure, student services and administrative areas of the University. Information technology is a tool, which enables and enhances both the primary mission of the institution and the support services underlying that mission. Faculty deliver classes, or portions of classes, via the Web, telephone conferencing, video tape, interactive desk-top video conferencing, chat rooms and IVN. For example, information technology enables the Space Studies program to deliver its entire MS program to more than 200 students in 40 states and 16 countries via the Internet and videotapes. Information technology allows linking faculty with distant students, agencies, preceptors and potential students. Video technologies, such as multipoint video conferencing and streaming video, allow students, faculty, staff and community members remote from the campus to participate more fully in events hosted at the University.

Information technology is used by students, faculty and researchers throughout the University to gather information, solve problems, prepare and present written and oral reports, and conduct quantitative and qualitative data analysis. Servers host discipline specific applications such as mathematical, graphics and visualization programs and a wide range of databases to enhance students' understanding and learning. Real-time and archived chemical, biological, business, mathematical, language, literature, weather and geospatial technology information is made available to students, faculty and staff in support of academic and research activities. Planetary science and astronomy students and researchers use technology in remote sensing and data analysis. Instruments, such as telescopes, can be located in most effective locations, and, with remote operation and data gathering, the need for students and researchers to travel to the instrument is minimized.

The University libraries use computers, the Internet and other information technology to acquire and catalog materials for library collections and to provide access and deliver information services to students, faculty, staff and other users. Students, in those departments who require student ownership of laptop computers, have improved access to class notes, resources, and expanded learning opportunities both in and out the classroom. Students, faculty and staff use e-mail to communicate with colleagues, to collaborate, and to distribute information widely. Offices and departments throughout the University develop and enhance Web sites for current and prospective students, faculty and staff and the public. Those sites are used to publish information, offer opportunities for interaction, publish research, and offer resources. Students and prospective employers are brought together via Web sites. Some federally mandated accommodations for students with disabilities are met with information technology.

Information technology provides central monitoring and energy management functions throughout the University's major building and facilities providing significant reductions in utility costs as well as increased safety and efficiency. Telephone services are provided for over 6600 faculty/staff/administration/student stations located on the UND campus, GF airport facilities and the Fargo Medical Education Center.

In order to support the technology advances listed above networking is being updated for greater bandwidth and to support voice, video and data in the future. Connectivity is being expanded through additional cabling, upgraded networking equipment, additional remote access, and wireless networking to allow students, faculty and staff to work in a wider variety of settings, on and off campus.

Higher Education Computer Network

HECN, in conjunction with ITD, forms NDIN, which provides wide-area networking capabilities for all state governmental entities in North Dakota. Both HECN-North and HECN-South continue to strive to provide sufficient and efficient use of network bandwidth to support the administrative, instructional and research activities of the University System.

HECN-North provides hardware, software and support for the Administrative Information Systems (AIS) of the North Dakota University System. HECN-North personnel, located at UND and NDSU, perform all development and maintenance of the AIS.

HECN continues to explore alternatives for replacing aging administrative systems. Because of the significant cost of replacing all systems at this time, other avenues are being explored. The HECN is currently beginning a data warehouse initiative to provide easier and faster access to selected AIS information. There is also an ongoing initiative to Web-enable the current administrative systems.

The HECN administration believes the role of technology is, and will continue to be, integral to all areas of higher education -- administrative, instructional, research and public service. Therefore, the HECN must continue to pursue opportunities to enhance and upgrade its systems and technology.

Interactive Video Network

The North Dakota Interactive Video Network (IVN) utilizes H.320 compressed digital videoconferencing technology to support distance learning at all NDUS campuses and other selected locations at the ½ T1 (768 KB) data rate. The system provides full two-way audio and video between all sites. The network is also preparing to support use of multipoint H.323 standard Internet videoconferencing when the bandwidth of the Internet to various communities in North Dakota is capable of supporting both data and video applications.

Online Dakota Information Network

The ODIN system provides NDUS and other libraries support for teaching and research by providing the ability to search library collections for book and journal titles. Users of the system can search the collections of any or all libraries in the system.

ODIN also provides access to databases of millions of magazine and journal articles. The full text of many of these articles are also available online.

Both the library collections and the article indexes and text are available from outside the library at all hours effectively expanding library service hours.

To create an increasingly user friendly services ODIN is using and expects to expand the use of Web interfaces for the delivery of information to the user community. This will make it easier for casual users to use the system productively and will ease the training load on librarians in ODIN libraries.

Barriers

* Without affordable Internet access to all North Dakota locations, the state's residents are limited in their ability to take advantage of basic NDUS instructional, library, and information resources.

* Instructional and collaborative use of Internet video will require higher bandwidth than is available.

* The state's inability to provide financial resources for the replacement of NDUS administrative systems is a barrier for rapid movement towards changes that will provide needed flexibility and efficiency.  It also limits the ability to provide the tools for easy access to information to the many constituents of the NDUS at their convenience.

* To utilize technology effectively requires faculty knowledgeable in its use. Current salaries make it difficult to recruit and retain those individuals.

* Using technology to enhance education, research and administration requires highly skilled information technology staff. Effective use of technology also requires providing users with training and support. Salaries and training budgets are not sufficient to maintain both the quantity and quality of information technology staff and users.

Alignment with Statewide IT Plan

a)  State government should be customer focused.

The University of North Dakota provides general information, course materials and resources over the network so that students, faculty, staff and the general public can have access at a time and location convenient to them. UND faculty and researchers provide information and research results electronically such as weather, climate, and soil satellite data to farmers, ranchers and travelers, and volcano information to the general public.

Students have access to course information and the ability to enroll in many distance education classes over the Internet such as the Master of Science program in Space Studies which has students residing in 16 countries. Online access to the UND bookstore, Career Services (where students and employers can post and share information), and medical information via Student Health are examples of added or improved convenient services.

HECN's project to provide a Web interface to more of the Administrative Information Systems will give students more convenient access to their information. The data warehouse project is a response to North Dakota University System (NDUS) customers' need for easier access to reporting and decision information using HECN systems.

ODIN's Web interface has made it easier for customers to find information. Searching ODIN is free and open to all ND citizens.

IVN serves the education and professional needs of North Dakota residents who are unable to relocate to a university community. IVN provides the means whereby residents can obtain college degrees near their home and continue to work in their chosen careers.

b)  State government should be efficient.

As demonstrated through the accomplishments and goals of this plan, the University of North Dakota is committed to the use of information technology to improve access and create operating efficiencies. Examples of accomplishments include providing Web access to electronic databases and full text articles to improve access and minimize needs for duplicate purchases, efficiencies created through the implementation of improved menu management software, administrative efficiencies created through implementation of medical information and aircraft management systems and improved communications through increased use and access to e-mail for faculty, students and staff. Goals include improving the flow of information so single entry with multiple use is standard and to improve communication and collaboration to limit the need for redundant systems.

HECN administrative systems are well integrated to share data among financial and student information systems. HECN is working with registrars, and financial aid and business officers to automate the administration processes for students who take courses at more than one NDUS institution.

ODIN provides for the centralized management of library system services shared by libraries across the state. The central site provides system backups, security, database updates, software upgrades, hardware upgrades and problem resolution for the participating libraries.

IVN helps NDUS institutions be more efficient through the sharing of college courses where appropriate. State government agencies and NDUS groups holding meetings on IVN saves employee time and travel costs.

c)  State government should be well managed.

UND's strategic planning and related technology planning initiatives will provide for better definition of priorities and corresponding use of resources related to the University's mission. A Technology Planning Task Force has been charged with developing a long range plan which outlines the directions that information technology services at UND should be moving during the next decade and approaches to achieving these goals.

In order to ensure that HECN serves NDUS well, HECN elicits assistance from the Chancellor's cabinet to provide strategic direction and the HECN coordinators to provide operational direction. HECN's Directors for Financial Systems and Student Information Systems work closely with the campus users of those systems to coordinate HECN-north activities.

Planning for ODIN services and future needs is well coordinated because of the centralized nature of the service. At the same time, ODIN libraries retain local autonomy over their policy decisions.

IVN personnel keep up-to-date on the latest technology and maintain a high quality videoconferencing system. IVN personnel also strive to expand the services, reduce operating costs and increase flexibility wherever possible.

d) State government should provide the leadership for developing a shared infrastructure.

UND researchers collaborate with colleagues in the state and at other research institutions through grant programs such as Dakotalink: High Performance Network Connection in Support of Meritorious Research (Internet2) and the Upper Midwest Aerospace Consortium (UMAC).

UND continues the tradition of improving campus infrastructure capabilities which become the basis for improvements for other NDUS institutions. Examples include the building control systems for Williston State College, the School for the Blind and the Thompson Public School and the telecommunications relationship with NDUS institutions in Minot, Bismarck and Mayville.

With special initiative funding from the Board of Higher Education, UND has been an active contributor to the new ACCESS website for the North Dakota University System in support of the virtual university concept. This web site provides students access to an on-line directory of all types of distance education courses, programs, and delivery methods including online, IVN, satellite, videotape, correspondence, audio conference, ODIN and off campus face-to-face. Links for information on financial aid, tuition and fees, registration, bookstores, and other services relating to distance education are also provided.

UND, along with other NDUS institutions, is involved in the nationwide Financial Aid Demonstration Program which intends to provide greater access to financial aid to students enrolled in courses offered at a distance.

As partners in the North Dakota Information Network, HECN and ITD have planned and executed a TCP/IP based network to interconnect agencies and universities throughout the state. NDUS access to the Internet beyond North Dakota's borders is also provided through that partnership.

ODIN provides services to North Dakota university libraries, state agency libraries, public libraries and libraries of other types using shared software on a shared computer system. ODIN continues to expand the availability of its services to more libraries over time.

The IVN is a shared statewide network managed by the NDUS for the benefit of the entire state. University credit classes receive first priority for scheduling; however, the system is also used for meetings sponsored by state government, NDUS and private organizations. Additional investments in bridging equipment are planned to support the integration of different video systems in the same conference, including IVN classrooms, dial-up videoconference units and Internet video.

Goals, Objectives and Accomplishments

Accomplishments

University of North Dakota

* Completed Y2K assessment of thousands of computers and systems. Upgraded and replaced systems and software as required.

* Enhanced student access to hardware, software and peripherals in computing labs and clusters by adding network connections, installing new and replacement computers, printers and scanners, adding discipline specific application software and upgrading to current operating system and productivity application software. Laptop program initiated for specific colleges providing broader access for those students.

* Enhanced instruction for on-campus, IVN and distance education students with increased use of electronic mail, and the provision of instructional courses, materials and resources over the Internet. Developed Master degree programs available almost entirely via the Internet. Provided faculty development to learn about instructional uses of information technology.

* Provided Web access, via proxy server, to electronic databases and full-text articles for distance education and other students who need off-hours access.

* The Instructional Design and Technology Masters Program was approved and instruction began.

* Acquired and installed mid-range UNIX systems for scientific computation, analysis and visualization and research databases.

* Improved campus use and support for development of IT through workshops, additional support staff and installation of technology-help desks.

*  Developed and improved Web sites for internal and external audiences including student services, research opportunities and results, finance and administrative services information, electronic communication and forms.

* Added one IVN classroom

* Increased the adaptive technology and staffing for academic access for students, faculty and staff.

* Facilitated the migration from analog to digital technologies in television production.

* Improved residence hall services by developing a Web site of registered student directory information, upgrading residence hall computers with new hardware and software and establishing a closed circuit television for resident student communication.

* Improved efficiencies in residence and dining services through implementation of improved menu management software and an electronic payroll reporting system.

* Improved administrative efficiencies in serving students through implementation of medical information and aircraft management systems.

* Implemented new, improved, enhanced and streamlined administrative processes and procedures increasing efficiency and eliminating many paper files.

* Implementation of the Building Management and Control System, reduced energy consumption, energy costs, building maintenance, and increased building environmental and safety conditions.

* Automated vehicle rental billing system.

* State-of-the-art digital switching systems have been installed that also employs ISDN digital trunking allowing for dial-up video conferencing, the passing of calling party number identification to the 911 Public Safety Answering Point, and inbound and outbound calling party number information display capabilities.

* Added equipment to upgrade 50 percent of campus buildings to 100 Mbps full duplex ethernet uplinks to campus backbone network. Began replacement of shared media hubs to allow 100 Mbps to desktop. Installed 3100 connections in residence halls. Added wireless networking within some buildings.

* Installed detection system on campus network to help identify incoming security risks from the Internet.

* Provided standards-based IMAP e-mail to all incoming new students in 98-99.

Higher Education Computer Network

* Achieved Y2K Compliance in hardware, operating system software, and end-user application programs.

* Developed Web-enabled admission application and coded additional Web-enabled systems.

* Completed critical disk and CPU upgrades to maintain use of legacy systems.

* Enhanced functionally of administrative system application adjustments (e.g . report changes; interface to external systems, etc.).

* Converted printed reports to laser output.

* Completed common name and address project.

* Administrative system documentation converted to Web access.

Interactive Video Network

* During 1998-99, IVN replaced the original Codec in all NDUS dedicated IVN rooms. The new operating systems have full personal computer capabilities and provide improved audio and video.

* The IVN MCS were also upgraded to support the features of the VTEL Codec for multipoint videoconferences. All IVN sites are connected to the MCS in Bismarck.

* IVN T1 lines connecting sites in the east and west LATA were moved to an ATM DS 3, which eliminated a network scheduling limitation.

* During 1999, IVN installed new VC Wizard Merlin scheduling software that controls the network in a very reliable manner.

Online Dakota Information Network

* Added 13 libraries to ODIN.

* Hired a technical support person for a new position assigned to ODIN.

* Made a significant upgrade to the mainframe operating system in August 1998 to prepare for year 2000.

* Implemented remote authentication for Information Access databases on the Web .

* Conducted numerous training sessions for library staff.

Goals and Objectives

1 Goal UND-I: Academic - Instructional and Learning Technologies - Prepare students for future environments through the increased use of instructional and learning technologies.

Objective(s)

1 Support learning in courses through development of classroom presentations, Web-based instruction and dissemination of instructional materials and assignments, problem-solving and interaction with students via electronic communications.
Completion Biennium: 03-05
Accomplishments /Status:


2 Expand Web-based course offerings. Inititate M.S. and PhD Web-based programs.
Completion Biennium: 03-05
Accomplishments /Status:


3 Expand electronic database offerings for instruction and research in conjunction with NDUS. Expand document delivery service project.
Completion Biennium: 03-05
Accomplishments /Status:


4 Continue to acquire and support discipline specific application software (e.g. visualization, CAD, GIS, simulation, statistical, Pro-Engineer) to enhance learning and to provide student experience with technology in their career field including research opportunties.
Completion Biennium: 03-05
Accomplishments /Status:


5 Enhance distance learning and continuing education opportunities with streaming video and desk-top and video conferencing.
Completion Biennium: 03-05
Accomplishments /Status:


2 Goal UND - II: Academic - Research Capabilities - To provide an environment, physical facilities and technologies that foster and encourage research.

Objective(s)

1 Provide 24 hour on-campus and remote access to research resources.
Completion Biennium: 03-05
Accomplishments /Status:


2 Expand electronic submission of grants.
Completion Biennium: 03-05
Accomplishments /Status:


3 Add and improve data collection and manipulation tools in atmospheric science.
Completion Biennium: 03-05
Accomplishments /Status:


4 Enhance data collection, storage, retrieval and analysis for research with the addition of high performance computers; large storage systems; and analysis, computation and visualization application software as needed.
Completion Biennium: 03-05
Accomplishments /Status:


5 Establish infrastructure to support the use of collaborative technologies such as remote instrumentation and video-conferencing.
Completion Biennium: 03-05
Accomplishments /Status:


6 Identify leading-edge research that requires technology enhancements and set priorities to provide campus support.
Completion Biennium: 01-03
Accomplishments /Status:


3 Goal UND-III: Information Technology Use - Infuse information technology throughout the University to provide students, faculty and staff with up-to-date technology tools and applications in labs, clusters, offices, classrooms and resource rooms.

Objective(s)

1 Enhance computer competency for students, faculty and staff through courses, workshops and increased support.
Completion Biennium: 03-05
Accomplishments /Status:


2 Implement a technology tool and application acquisition and replacement schedule for faculty, staff and student labs and clusters.
Completion Biennium: 01-03
Accomplishments /Status:


3 Provide additional adaptive technology, including support of UNIX-based systems, for individuals with disability.
Completion Biennium: 01-03
Accomplishments /Status:


4 Provide faculty the resources, including workshops and technical support, needed to increase the use of information technology. Promote and use the most advanced multimedia presentation technology. Create a communications portfolio of successful innovations of employing information technology in instruction.
Completion Biennium: 03-05
Accomplishments /Status:


5 Implement a presentation equipment installation and upgrade schedule to allow classroom use of latest multimedia technology.
Completion Biennium: 01-03
Accomplishments /Status:


6 Continue to implement and upgrade laptop programs in select departments to provide increased access and learning opportunities.
Completion Biennium: 03-05
Accomplishments /Status:


4 Goal UND IV: Network - Provide sufficient network resources to meet institutional goals of access to instruction and research.

Objective(s)

1 Provide reliable, redundant, campus network. Improve network management and security.
Completion Biennium: Ongoing
Accomplishments /Status:


2 Increase network bandwidth on campus to the desktop, first to 100 Mbps then to Gigabit. Increase core network bandwidth to support desktop increases. Work with HECN to increase intra-state and Internet bandwidth. Purpose is to provide high-speed infrastructure for research and learning objectives and expand access to wider campus audiences.
Completion Biennium: 03-05
Accomplishments /Status:


3 Implement additional wired or wireless capacity in specific classrooms or student access areas to increase use of resources in learning environments.
Completion Biennium: 03-05
Accomplishments /Status:


5 Goal UND V: Administrative - Use information technology to enhance administrative functions of providing information and student services, and managing the financial and student records of the University.

Objective(s)

1 Extend and maintain Web and other on-line services to provide additional external and internal campus information. Develop document imaging campus strategy. Develop single entry multiple system access for ease of use.
Completion Biennium: Ongoing
Accomplishments /Status:


2 Collaborate with HECN for enhanced administrative systems to provide better access to information. Students need Web access to on-line admission and registration and to their individual financial and student record data. Faculty and staff need Web access to on-line systems for personnel, financial and student record management and reporting. Demand is growing for improvements that support changed business processes such as electronic approval, ordering, and payment processes.
Completion Biennium: 03-05
Accomplishments /Status:


3 Implement and expand specific department computer-based services for improved efficiency and reporting including AIMS, grants databases, graduate school databases, residence hall automation.
Completion Biennium: 03-05
Accomplishments /Status:


6 Goal UND VI: Telephone - Provide state-of-the-art telephone services to the University community. Maintain systems at latest version of software and transition to new technologies as/when appropriate.

Objective(s)

1 Maintain quality service using lastest software.
Completion Biennium: Ongoing
Accomplishments /Status:


2 Infrastructure expansion to new developments on the Bronson property.
Completion Biennium: 99-01
Accomplishments /Status:


3 Installation of DSL technology in campus apartment facilities.
Completion Biennium: 01-03
Accomplishments /Status:


4 Evaluate and implement where appropriate IP telephony and/or IP telephony trunking and other next generation technologies.
Completion Biennium: 03-05
Accomplishments /Status:


7 Goal UND-VII: Facilities - Provide an efficient and productive environmental infrastructure.

Objective(s)

1 Expand Building Management Control System to all campus buildings.
Completion Biennium: 99-01
Accomplishments /Status:


2 Utilize Bar Coding for efficiency and lower costs in supplying product to workforce.
Completion Biennium: 01-03
Accomplishments /Status:


3 Reduce energy consumption and increase steam plant efficiency and reliability through boiler automation and control.
Completion Biennium: 01-03
Accomplishments /Status:


4 Upgrade drafting workstations and software to standards.
Completion Biennium: Ongoing
Accomplishments /Status:


5 Develop project to evaluate and implement electronic locks in residence hall facilities.
Completion Biennium: 03-05
Accomplishments /Status:


8 Goal HECN-VIII: Administrative Services - Maintenance. Provide comprehensive, efficient, secure and effective administrative services with easy access for students, faculty, and staff.

Objective(s)

1 Retain current level of service.
Completion Biennium: Ongoing
Accomplishments /Status:


2 Adapt to meet changing needs and federal mandates (e.g. distance education and Web courses).
Completion Biennium: Ongoing
Accomplishments /Status:


3 Provide instruction and support in the use of administrative systems.
Completion Biennium: Ongoing
Accomplishments /Status:


4 Provide new administrative infrastructure and access to information to support customers' changing expectations for educational services and administrative tools.
Completion Biennium: 03-05
Accomplishments /Status:


5 Provide secure access to services anytime/anywhere.
Completion Biennium: Ongoing
Accomplishments /Status:


6 Develop and implement a standard interface between the HECN Administrative Information System and online course management software packages.
Completion Biennium: 99-01
Accomplishments /Status:


9 Goal HECN-IX: Administrative Services: Enhancements - Enhance administrative information and processes to accommodate a broader set of student and business services.

Objective(s)

1 Provide broader suite of student information services including notification, advising, classroom support, student progress monitoring, and degree audit that interfaces with other campus student and financial services.
Completion Biennium: 03-05
Accomplishments /Status:


2 Provide up-to-date financial services that better use electronic transactions and e-commerce to serve students and accommodate employee and vendor needs.
Completion Biennium: 03-05
Accomplishments /Status:


3 Review other administrative system needs such as human resources and prioritize for updating.
Completion Biennium: 03-05
Accomplishments /Status:


10 Goal HECN -X: Network - Provide highly reliable, secure, and sufficient broadband wide area network communication services and support for the members of the NDUS.

Objective(s)

1 Provide necessary networking facilities for voice, video and data to enable expanded use of local, state, national and worldwide resources such as libraries, databases, electronic documents, videoconferencing, shared remote instrumentation.
Completion Biennium: Ongoing
Accomplishments /Status:


2 Improve network management, redundancy, network security and authorization to provide reliable, secure and easy to use network.
Completion Biennium: 03-05
Accomplishments /Status:


11 Goal IVN-XI: Academic - IVN Operation and Maintenance - Operate and maintain the North Dakota Interactive Video Network (IVN) as a high quality videoconferencing system that provides access to higher education opportunities and interstate video conferencing at selected locations throughout North Dakota.

Objective(s)

1 Schedule credit classes and other events on IVN for the NDUS campuses, state government and private individuals and organizations as requested.
Completion Biennium: 01-03
Accomplishments /Status:


2 Maintain the current high quality operating system, and purchase needed equipment and software upgrades as they become available.
Completion Biennium: 01-03
Accomplishments /Status:


3 Provide orientation and training for IVN faculty, Site Coordinators, Technical Coordinators and Classroom Technicians.
Completion Biennium: 01-03
Accomplishments /Status:


12 Goal IVN - XII: Academic - IVN Enhancements - Increase access to North Dakota University System educational courses and programs and provide increased support for state government multipoint video conferences by expanding the capabilities of the North Dakota Interactive Video Network (IVN) to utilize new technologies.

Objective(s)

1 Provide new multipoint bridging services for desktop video conferencing, and Gateway Services to integrate H.320 and H.323 video systems.
Completion Biennium: 01-03
Accomplishments /Status:


2 Install videoconferencing systems in communities that have a need for higher education opportunities and also have access to the statewide data and video network.
Completion Biennium: 01-03
Accomplishments /Status:


3 Utilize multiple technologies to provide flexible videoconferencing services and make maximum use of the available facilities.
Completion Biennium: 01-03
Accomplishments /Status:


4 Provide facilities to support the use of audio and video streaming technologies for a variety of educational applications.
Completion Biennium: 01-03
Accomplishments /Status:


5 Establish an on-line directory of videoconferencing systems throughout North Dakota and provide links to global videoconferencing directories.
Completion Biennium: 99-01
Accomplishments /Status:


13 Goal ODIN-XIII: Statewide WAN Video Enhancements Provide H.323 network support for expanded use of videoconferencing by statewide WAN subscribers, including K-12 schools and school consortiums as well as state agencies, county and city government offices and libraries in North Dakota. Provide integration of H.320 and H.323 video systems as needed. Services may also be provided to private individuals and non-government organizations based upon the resources available, if any, that are not being utilized by the public WAN subscribers.

Objective(s)

1 Provide H.320/H.323 bridging services for multipoint videoconferences, and Gateway Services to integrate H.320 and H.323 video systems utilizing the statewide WAN and/or dial-up services.
Completion Biennium: 01-03
Accomplishments /Status:


2 Provide a web based network scheduling/reservation system for videoconferencing end points on the statewide WAN, which will allow users to determine the availability of sites and events scheduled, and schedule videoconferences. Provide network schedulers to assist users in scheduling events.
Completion Biennium: 01-03
Accomplishments /Status:


3 Provide prompt response by IVN Technology Support Specialists to K-12 videoconference trouble calls referred by the SENDIT Help Desk and to other trouble calls to the IVN Trouble Line from statewide WAN subscribers and other customers. Refer trouble calls that cannot be resolved by network technical personnel to the vendor or the WAN NOC as appropriate.
Completion Biennium: 01-03
Accomplishments /Status:


4 Provide service to install and maintain video conferencing systems for K-12 schools, school consortiums and other statewide WAN end points. Assist with orientation and training of SENDIT and CII personnel who will provide training for K-12 teachers and administrators. Provide orientation and training for other groups of statewide WAN videoconferencing end users.
Completion Biennium: Ongoing
Accomplishments /Status:


5 Include all statewide WAN subscribers and other videoconferencing sites in an on-line directory of videoconferencing systems with links to global videoconferencing directories.
Completion Biennium: 01-03
Accomplishments /Status:


14 Goal ODIN-XIV: Improve ease of use of the library system.

Objective(s)

1 Implement graphical interface for public access.
Completion Biennium: 97-99
Accomplishments /Status:


2 Cross reference database to standardized subject headings.
Completion Biennium: 97-99
Accomplishments /Status:


3 Plan selection of replacement system software.
Completion Biennium: 99-01
Accomplishments /Status:


15 Goal ODIN-XV: Migrate to new library system software.

Objective(s)

1 Investigate the capability and availability of software in the marketplace.
Completion Biennium: 01-03
Accomplishments /Status:


2 Use formal requests for information and vendor demonstrations to evaluate the capability and availability of software.
Completion Biennium: 01-03
Accomplishments /Status:


3 Formal evaluation and selection of software through request for proposal.
Completion Biennium: 01-03
Accomplishments /Status:


16 Goal ODIN-XVI: Provide an increase number of databases to library systems users.

Objective(s)

1 Work with participating libraries and database vendors to do cooperative purchasing/licensing of databases, gaining price advantage.
Completion Biennium: 99-01
Accomplishments /Status:


2 Identify available federal and state government databases and make these databases available to library systems users.
Completion Biennium: Ongoing
Accomplishments /Status:


Major  Activities Planned

Activity Number: 1

Activity: Acad/Res Maint/Base

On Going Time Frame

Priority:   1    Status: Maintenance/Base Operations

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$6,161,444

$6,549,427

$6,032,776

$3,414,261

$0.00

$3,135,166

Description:

This academic/research maintenance/base activity includes costs related to information technology that supports the academic and research missions of the University. Hardware and software costs include purchase, upgrade and maintenance of computing systems (desktop, notebook, PDAs, servers, graphics, high-performance), video and multimedia systems, database systems, data-gathering tools, and related software for student, faculty, researcher and academic department staff use. It includes personnel costs for those who administer, maintain and support these systems and for those who provide end-user workshops and support.

 

Justification: None

 

Impact: None

 

Related SIBR Reporting Levels/ Comments:

Instruction and support are the applicable reporting levels. Includes campus computing and academic departmental activity. Student Technology Fee funds included under non-appropriated. Grant funding only included if specifically identified by department.


Related Objectives

Goal:1 Objective:1

Goal:1 Objective:3

Goal:1 Objective:4

Goal:1 Objective:5

Goal:2 Objective:1

Goal:2 Objective:3

Goal:2 Objective:5

Goal:3 Objective:1

Goal:3 Objective:3

Goal:3 Objective:4

Goal:3 Objective:5

Activity Number: 2

Activity: Acad/Res Enhance/Upg

Start Date: 07/1999 End Date: 06/2005

Priority:   10    Status: Enhancement/Upgrade

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$2,693,662

$4,138,281

$4,157,842

$40,000

$0.00

$4,098,281

Description:

This academic/research enhancement/upgrade activity includes costs related to information technology that enhances the academic and research missions of the University. Hardware and software costs include upgrades to radar capability and Citation data gathering capability, enhanced access to and analysis and visualization of atmospheric and NASA remote sensing research data, and continued implementation of departmental student laptop program.

 

Justification:

Enhance knowledge for instruction, service and further research. Enables students' use of technology in learning.

 

Impact:

Purchase of research and educational equipment out of grant funds and departmental student fees.

 

Related SIBR Reporting Levels/ Comments:

Instruction reporting level. Non-appropriated includes grant funding and fees for laptop program.


Related Objectives

Goal:1 Objective:3

Goal:1 Objective:4

Goal:2 Objective:3

Goal:2 Objective:4

Goal:3 Objective:1

Goal:3 Objective:2

Goal:3 Objective:6

Activity Number: 3

Activity: Acad/Res New Init

Start Date: 07/1999 End Date: 06/2005

Priority:   11    Status: New Initiative

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$888,000

$1,470,000

$1,205,000

$501,000

$0.00

$969,000

Description:

This academic/research new initiatives activity includes costs related to information technology for new initiatives towards the academic and research missions of the University. Hardware and software costs include new radar capability, tool development towards M.S. in Atmospheric Sciences via the Internet, development of CERES data systems and research support, and support for atmosphere-land surface regional climate analysis.

 

Justification:

Enhance knowledge for instruction, service and further research. Added course will attract additional students.

 

Impact:

Increases network bandwith requirements.

 

Related SIBR Reporting Levels/ Comments:

Instruction reporting level.


Related Objectives

Goal:1 Objective:1

Goal:2 Objective:3

Goal:2 Objective:4

Activity Number: 4

Activity: Course Mgmt/Web New

Start Date: 01/2001 End Date: 06/2005

Priority:   16    Status: New Initiative

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$0

$345,000

$206,000

$0

$345,000

$0

Description:

This course management and web integration activity includes costs related to information technology for new initiatives for hardware, software, staff and faculty to implement an enterprise Web based information, course management and communications system and to develop, design and deliver multimedia courses and programs through that system.

 

Justification:

Consistent, supportable, and easy-to-use courseware presentation to enhance campus-based courses and to provide on-line courses.

 

Impact:

On-going technical and faculty support needs will continue past end date and will require reallocated funding for continuing service.

 

Related SIBR Reporting Levels/ Comments:

Support reporting level.


Related Objectives

Goal:1 Objective:1

Goal:1 Objective:3

Goal:1 Objective:5

Goal:3 Objective:1

Goal:3 Objective:4

Activity Number: 5

Activity: Strat Crse/Prog New

Start Date: 07/2001 End Date: 06/2005

Priority:   17    Status: New Initiative

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$0

$325,000

$456,000

$0

$325,000

$0

Description:

This strategic course and program development activity includes costs related to information technology for new initiatives for hardware, software, staff and faculty costs to design and deliver strategic multimedia and web based courses and programs through that system.

 

Justification:

Expand course and program offerings beyond the physical campus. Increase students served.

 

Impact:

Requires 24X7 reliable, high bandwidth network. On-going technical and faculty support needs will continue past end date and will require reallocated funding to continue the program.

 

Related SIBR Reporting Levels/ Comments:

Support reporting level.


Related Objectives

Goal:1 Objective:2

Goal:3 Objective:4

Activity Number: 6

Activity: Campus IT Supprt New

Start Date: 07/2001 End Date: 06/2005

Priority:   21    Status: New Initiative

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$0

$700,000

$700,000

$0

$700,000

$0

Description:

This campus IT support, "skunkworks", activity includes costs for a new initiative to provide a nucleus of individuals who work both within and among the units and together to improve, troubleshoot and innovate technology and applications.

 

Justification:

Leverage resources through collaboration. Greater achievements by sharing experience and knowledge.

 

Impact:

Continued funding will need to be identified for program to continue past end date.

 

Related SIBR Reporting Levels/ Comments:

Support reporting level.


Related Objectives

Goal:1 Objective:1

Goal:2 Objective:5

Goal:3 Objective:1

Activity Number: 7

Activity: Res/Supprt Serv New

Start Date: 07/2001 End Date: 06/2005

Priority:   19    Status: New Initiative

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$0

$270,000

$230,000

$0

$270,000

$0

Description:

This campus research and support services new activity includes hardware, software, and personnel costs for a new initiative to provide research computing and network services support and coordination and added help desk support.

 

Justification:

Enhance knowledge for instruction, service and further research. Attract and retain quality faculty and researchers. Improve grant-funding opportunities. Improve campus IT support and service.

 

Impact:

Will increase campus and state network bandwidth requirements and requires ongoing support past end date.

 

Related SIBR Reporting Levels/ Comments:

Support reporting level.


Related Objectives

Goal:1 Objective:3

Goal:1 Objective:4

Goal:2 Objective:5

Goal:2 Objective:6

Goal:4 Objective:2

Activity Number: 8

Activity: Video Conferenc New

Start Date: 01/2000 End Date: 06/2005

Priority:   18    Status: New Initiative

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$0.00

$96,000

$96,000

$0.00

$0.00

$0.00

Description:

This campus videoconferencing activity includes costs related to information technology for a new initiative to provide IP videoconferencing capability in several locations for instruction and collaboration.

 

Justification:

Add instructional and collaboration capability in additional classrooms and with individuals and groups beyond IVN borders.

 

Impact:

On-going support will be provided through academic maintenance/base activities.

 

Related SIBR Reporting Levels/ Comments:

Resources not sufficient to fund estimate cost.


Related Objectives

Goal:1 Objective:1

Goal:2 Objective:5

Activity Number: 9

Activity: IT Acad Prog Org New

Start Date: 07/2001 End Date: 06/2005

Priority:   22    Status: New Initiative

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$0

$715,000

$1,280,000

$0

$715,000

$0

Description:

This campus IT academic program organization new activity includes hardware, software, and personnel costs for a new initiative to provide enhanced and coordinated IT courses and programs.

 

Justification:

Coordinated approach to prepare students for success in the information age, generate new knowledge and employ new techniques for dealing with life in the information culture.

 

Impact:

Reorganization, colloboration, consolidation and expansion would be required within related campus colleges and schools.

 

Related SIBR Reporting Levels/ Comments:

Support reporting level.


Related Objectives

Goal:1 Objective:1

Goal:1 Objective:2

Goal:1 Objective:4

Goal:1 Objective:5

Goal:2 Objective:4

Goal:3 Objective:1

Goal:3 Objective:4

Activity Number: 10

Activity: CC IT Staff Enh/Upg

Start Date: 07/2001 End Date: 06/2005

Priority:   20    Status: Enhancement/Upgrade

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$0

$49,817

$51,312

$0

$49,817

$0

Description:

This campus computing IT staff enhancement/upgrade activity includes costs of increasing salaries in order to retain high quality employees in support of IT initiatives.

 

Justification:

Retain staff for successful IT projects and services.

 

Impact:

Will impact future salary budgets.

 

Related SIBR Reporting Levels/ Comments:

Support reporting level.


Related Objectives

Goal:1 Objective:1

Goal:1 Objective:3

Goal:1 Objective:4

Goal:1 Objective:5

Goal:2 Objective:4

Goal:2 Objective:5

Goal:3 Objective:1

Goal:3 Objective:4

Goal:3 Objective:6

Goal:5 Objective:1

Activity Number: 11

Activity: Campus Net Maint/B

On Going Time Frame

Priority:   2    Status: Maintenance/Base Operations

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$921,450

$921,450

$949,094

$921,450

$0

$0

Description:

This campus network maintenance includes network equipment and personnel to maintain, upgrade and manage the campus network.

 

Justification: None

 

Impact: None

 

Related SIBR Reporting Levels/ Comments:

Support reporting level.


Related Objectives

Goal:1 Objective:1

Goal:1 Objective:2

Goal:1 Objective:3

Goal:1 Objective:5

Goal:2 Objective:1

Goal:2 Objective:4

Goal:2 Objective:5

Goal:3 Objective:6

Goal:4 Objective:1

Goal:5 Objective:1

Activity Number: 12

Activity: Campus Net Enh/Upg

On Going Time Frame

Priority:   23    Status: Maintenance/Base Operations

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$0

$200,000

$200,000

$0

$200,000

$0

Description:

This campus network enhancement activity includes network equipment to add campus backbone redundancy, higher bandwidth to desktops, and portable network access.

 

Justification: None

 

Impact:

High bandwidth requirements will continue to future biennia.

 

Related SIBR Reporting Levels/ Comments:

Support reporting level.


Related Objectives

Goal:1 Objective:1

Goal:1 Objective:2

Goal:1 Objective:3

Goal:1 Objective:5

Goal:2 Objective:1

Goal:2 Objective:4

Goal:2 Objective:5

Goal:3 Objective:6

Goal:4 Objective:1

Goal:5 Objective:1

Goal:5 Objective:2

Activity Number: 13

Activity: Campus Admin Maint/B

On Going Time Frame

Priority:   3    Status: Maintenance/Base Operations

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$1,059,714

$1,056,336

$1,079,043

$877,328

$0

$179,008

Description:

This campus administration maintenance/base includes hardware, software and personnel costs to support administrative functions. Hardware and software costs include purchase, upgrade and maintenance of computing systems, database systems, video systems and related software. It includes personnel costs for those who administer, maintain and support these systems and for those who provide end-user workshops and support.

 

Justification: None

 

Impact: None

 

Related SIBR Reporting Levels/ Comments:

Support reporting level.


Related Objectives

Goal:3 Objective:1

Goal:5 Objective:1

Goal:5 Objective:2

Activity Number: 14

Activity: Campus Admin Enh/Upg

Start Date: 07/2001 End Date: 06/2005

Priority:   12    Status: Enhancement/Upgrade

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$601,000

$255,000

$185,000

$110,000

$0

$145,000

Description:

This campus administration enhancement/upgrade includes hardware, software and personnel costs to enhance administrative functions.

 

Justification:

Adds efficiencies and improves services using technology.

 

Impact:

On-going support will be provided through future maintenance/base activities.

 

Related SIBR Reporting Levels/ Comments:

Support reporting level.


Related Objectives

Goal:2 Objective:2

Goal:3 Objective:1

Goal:5 Objective:2

Goal:5 Objective:3

Activity Number: 15

Activity: Phone Serv Maint/B

On Going Time Frame

Priority:   4    Status: Maintenance/Base Operations

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$8,359,682

$8,765,429

$9,028,392

$2,976,708

$0

$5,788,721

Description:

The telephone service maintenance/base activity includes hardware, software, personnel and purchase agreements for dial tone, local/long distance calling, and ancillary voice services provided to faculty/staff/students.

 

Justification: None

 

Impact: None

 

Related SIBR Reporting Levels/ Comments:

Facilities reporting level. Includes costs of re-selling services to students.


Related Objectives

Goal:6 Objective:1

Activity Number: 16

Activity: Phone Enhance/Upg

Start Date: 01/2000 End Date: 12/2001

Priority:   13    Status: Enhancement/Upgrade

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$35,000

$0

$0

$0

$0

$0

Description:

This campus telephone enhancement/upgrades activity includes hardware, software, and personnel to expand infrastructure to Bronson property in order to serve the Engelstad Arena and Barnes and Noble Bookstore.

 

Justification:

Integrate new buildings and services into campus telephone system for ease of access.

 

Impact:

Installation costs covered in 99-01 biennium. Ongoing costs are part of maintenance costs.

 

Related SIBR Reporting Levels/ Comments:

Facilities reporting level.


Related Objectives

Goal:6 Objective:2

Activity Number: 17

Activity: Phone New Init

Start Date: 07/2001 End Date: 05/2005

Priority:   24    Status: Enhancement/Upgrade

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$0

$40,000

$0

$0

$3,875

$0

Description:

This campus telephone new initiative includes hardware and software to research, plan and implement Voice over IP.

 

Justification:

Evaluate VolP for combining voice, video and data and for expected cost and tool efficiencies.

 

Impact:

Results of evaluation will determine future plans for service.

 

Related SIBR Reporting Levels/ Comments:

Resources not sufficient to fund total estimated cost (minimal funds included under support reporting level).


Related Objectives

Goal:6 Objective:4

Activity Number: 18

Activity: Facilities Maint/B

On Going Time Frame

Priority:   5    Status: Maintenance/Base Operations

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$316,238

$338,918

$187,808

$242,561

$0

$96,357

Description:

This campus facilities maintenance/base activity includes the costs for the information technology used in the operation of the campus environmental systems. It includes the equipment and personnel costs of installing, upgrading and maintaining the information technology required for those systems.

 

Justification: None

 

Impact: None

 

Related SIBR Reporting Levels/ Comments:

Facilities reporting level.


Related Objectives

Goal:3 Objective:1

Goal:7 Objective:2

Goal:7 Objective:4

Activity Number: 19

Activity: Facilities Enh/Upg

Start Date: 07/2001 End Date: 06/2003

Priority:   15    Status: Enhancement/Upgrade

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$240,000

$45,000

$0

$45,000

$0

$0

Description:

This campus facilities enhancement/upgrade activity includes the costs for the information technology for enhancements to current facilities.

 

Justification:

Improve building environmental sevices by increasing reliability and reducing energy consumption and increasing efficiency.

 

Impact: None

 

Related SIBR Reporting Levels/ Comments:

Facilities reporting level.


Related Objectives

Goal:7 Objective:1

Goal:7 Objective:3

Activity Number: 20

Activity: HAS Maint/Base

On Going Time Frame

Priority:   6    Status: Maintenance/Base Operations

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$6,949,182

$6,949,182

$7,157,657

$6,224,182

$0

$725,000

Description:

This Higher Education Computer Network maintenance/base activity includes hardware, software, and personnel to support the student records and financial administrative systems provided by ND-HECN. Includes maintenance of current systems, mandated changes, modifications to accommodate changing practices, modifications to improve access.

 

Justification: None

 

Impact: None

 

Related SIBR Reporting Levels/ Comments:

Support reporting level. 03-05 estimate cost includes 3% inflation factor.


Related Objectives

Goal:8 Objective:1

Goal:8 Objective:2

Goal:8 Objective:3

Goal:8 Objective:5

Activity Number: 21

Activity: HAS Data Warehs New

Start Date: 01/2000 End Date: 06/2005

Priority:   14    Status: New Initiative

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$1,400,000

$0.00

$0.00

$0

$0

$0

Description:

This HECN data warehouse new activity includes hardware, software, and personnel to install and implement phase 1 of a data warehouse to support reporting and analysis of student record and financial administrative information.

 

Justification:

Offers administrators the ability to self-select data needed for analysis and reports towards improved institutional efficiency and performance.

 

Impact:

Phase I will be completed in 99-01 and on-going operating and salary costs will move into HAS base/maintenance. Source of funds for any additional phases has not been identified.

 

Related SIBR Reporting Levels/ Comments:

Multi-phase project increasing data & access each biennium. Includes $1.2 million board initiative funds 99-01.


Related Objectives

Goal:8 Objective:4

Activity Number: 22

Activity: HAS Enh/Upgrade

Start Date: 07/2001 End Date: 12/2005

Priority:   25    Status: Enhancement/Upgrade

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$0

$0

$0

$0

$0

$0

Description:

This activity provides hardware, software and personnel to enhance student information and financial administrative services including fully integrated instructional and electronic commerce capabilities for single point services.

 

Justification:

Streamline service and business processes for student and employee ease of use and efficiencies.

 

Impact:

Minimum enhancements within allocated dollars. Need to identify alternatives for changing of systems.

 

Related SIBR Reporting Levels/ Comments:

The relatively low priorty is caused by the mechanics of including disparate services with different consitituencies in one plan and does not reflect the high importance of the project to the NDUS. Dollars for this activity are in the Needs-based Technology Applications/Access System budget. Increase in budget required for completion 03-05 and beyond.


Related Objectives

Goal:9 Objective:1

Goal:9 Objective:2

Goal:9 Objective:3

Activity Number: 23

Activity: HECN-Net Maint/Base

On Going Time Frame

Priority:   7    Status: Maintenance/Base Operations

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$973,687

$973,687

$1,002,898

$973,687

$0

$0

Description:

This Higher Education Computer Network maintenance/base activity includes hardware, software, and personnel to provide highly reliable, secure, wide area network communication services and support for the members of the NDUS in-state and to the rest of the world. Includes partial replacement of grant funds for networking in 01-03 biennium.

 

Justification: None

 

Impact: None

 

Related SIBR Reporting Levels/ Comments:

Support reporting level. 03-05 estimate cost includes 3% inflation factor.


Related Objectives

Goal:10 Objective:1

Activity Number: 24

Activity: HECN-Net Enh/Upgrade

Start Date: 01/2001 End Date: 12/2005

Priority:   27    Status: Enhancement/Upgrade

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$0

$500,000

$1,000,000

$0

$0

$0

Description:

This activity includes increased hardware, software, and personnel to enhance wide area network communication services. Bandwidth requirements for instruction and research are more than doubling each biennium

 

Justification:

Increased use of greater bandwidth for instruction and research require enhanced network.

 

Impact:

Network bandwidth requirements will continue to increase. Part of state network.

 

Related SIBR Reporting Levels/ Comments:

Not in current budget base. Dollars for this activity are in the Needs-based Technology Applications/Access System budget. The relatively low priority is caused by the mechanics of including desparate services with different constituencies in one plan and does not reflect the high importance of the project to the NDUS.


Related Objectives

Goal:10 Objective:2

Activity Number: 25

Activity: HAS IT Staff Enh/Upg

Start Date: 01/2001 End Date: 06/2005

Priority:   26    Status: Enhancement/Upgrade

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$0

$131,406

$135,348

$0

$131,406

$0

Description:

This HECN IT staff enhancement/upgrade activity includes costs of increasing salaries in order to retain high quality employees in support of IT initiatives.

 

Justification:

Retain staff for successful IT projects and services.

 

Impact:

Ongoing staff budget implications past end date.

 

Related SIBR Reporting Levels/ Comments:

Support reporting level.


Related Objectives

Goal:8 Objective:1

Goal:8 Objective:2

Goal:8 Objective:3

Goal:8 Objective:4

Goal:8 Objective:5

Goal:8 Objective:6

Goal:9 Objective:1

Goal:9 Objective:2

Goal:9 Objective:3

Goal:10 Objective:1

Goal:10 Objective:2

Activity Number: 26

Activity: IVN Maint/Base

On Going Time Frame

Priority:   8    Status: Maintenance/Base Operations

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$2,067,107

$2,067,107

$2,129,120

$2,067,107

$0

$0

Description:

This Interactive Video Network maintenance/base activity includes the hardware, software and personnel required to support the operation of the North Dakota Interactive Video Network (IVN) connecting 21 classrooms at the 11 North Dakota University System (NDUS) campuses with interactive video rooms at the five North Dakota Tribal Colleges, the State Capitol, the State Hospital, and 23 K-12 classrooms in the Great Western Network.

 

Justification: None

 

Impact: None

 

Related SIBR Reporting Levels/ Comments:

Instruction reporting level. 3% inflation factor applied.


Related Objectives

Goal:11 Objective:1

Goal:11 Objective:2

Goal:11 Objective:3

Activity Number: 27

Activity: IVN Enhance/Upgrade

Start Date: 01/2001 End Date: 06/2005

Priority:   28    Status: Enhancement/Upgrade

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$0

$38,896

$40,063

$0

$38,896

$0

Description:

This activity includes the hardware, software and increased personnel required to provide support for expanded use of H.320 and/or H.323 video applications in point-to-point and multipoint conferences as well as multipoint video conferences incorporating a variety of video systems at different data rates. New personnel needed are Information Technology Support Specialists (2.0 FTE) and an Administrative Secretary I (.5 FTE). Activity costs for 01-03 include capital equipment, salaries and fringe benefits and increased operating expense. Activity costs for 03-05 include salaries and fringe benefits for the new personnel and operating costs for the expanded services.

 

Justification:

This enhancement will increase the access to higher education opportunities throughout North Dakota, by supporting multipoint Internet video at the H.323 standard alone or in combination with other video systems operating at either H.323 or the H.320 standard. It will also provide support for expanded use of video, especially Internet Video, for state government applications.

 

Impact:

Personnel cost will continue past end date.

 

Related SIBR Reporting Levels/ Comments:

Instruction reporting level. The relatively low priority is caused by the mechanics of including disparate services with different constituencies in one plan and does not reflect the high importance of the project to the NDUS.


Related Objectives

Goal:12 Objective:1

Goal:12 Objective:2

Goal:12 Objective:3

Goal:12 Objective:4

Goal:12 Objective:5

Activity Number: 28

Activity: IVN-State Vid Enh/Up

Start Date: 01/2001 End Date: 06/2003

Priority:   30    Status: New Initiative

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$0

$1,675,606

$1,241,585

$0

$0

$0

Description:

This IVN state video enhancement/upgrade activity includes the hardware, software and personnel required to provide network support for expanded use of H.323 videoconferencing by statewide WAN subscribers, including K-12 schools, state agencies, county and city government offices and libraries in North Dakota.

 

Justification:

This enhancement will increase the opportunities for all state agencies, K-12 schools, libraries, and county and city government to use videoconferencing for education, training seminars and meetings. Schools will be able to share teachers for selected classes, and all public agencies will save time and expense to travel to a single meeting location.

 

Impact:

Activity will not occur without ongoing funding.

 

Related SIBR Reporting Levels/ Comments:

Dollars for this activity are in the Needs-based Technology applications/Access system budget. The relatively low priority is caused by the mechanics of including disparate services with different constituencies in one plan and does not reflect the high importance of the project to North Dakota.


Related Objectives

Goal:13 Objective:1

Goal:13 Objective:2

Goal:13 Objective:3

Goal:13 Objective:4

Goal:13 Objective:5

Activity Number: 29

Activity: ODIN-Maint/Base

On Going Time Frame

Priority:   9    Status: Maintenance/Base Operations

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$1,589,026

$1,192,185

$1,227,951

$587,714

$11,035

$593,436

Description:

This activity includes maintenance and support for the ODIN library application and supporting hardware, software, user support and training for libraries that participate in the ODIN system. Expenses include equipment for mainframe upgrades, disk expansion and supporting Unix server and purchase of additional information databases. Most operating costs are billed to and paid by the participating libraries.

 

Justification: None

 

Impact: None

 

Related SIBR Reporting Levels/ Comments:

Instrctuion reporting level. 3% Inflation factor. Funded partially by participating libraries. The relatively low priority is caused by the mechanics of including disparate services with different constituencies in one plan and does not reflect the high importance of the project to North Dakota.


Related Objectives

Goal:14 Objective:1

Goal:14 Objective:2

Goal:14 Objective:3

Activity Number: 30

Activity: ODIN-Enhance/Upg

Start Date: 07/2001 End Date: 06/2003

Priority:   29    Status: Enhancement/Upgrade

99-01 Est.
Cost

01-03 Est.
Cost

03-05 Est.
Cost

01-03 Base
Budget

01-03 Optional
Budget

01-03 Non-Appropriated
Budget

$0

$2,012,349

$0

$0

$0

$0

Description:

The library software vendor for ODIN plans to terminate support by the summer of 2004. ODIN is now in the planning stages for selecting a new vendor to supply library management software for higher education and other libraries using the ODIN system. This project includes costs for replacement software, hardware, training purchased from vendor and data conversion costs. Some database purchase costs are also included.

 

Justification:

Expected elimination of our current on-line catalog vendor requires ODIN to seek a new vendor. ODIN expects the replacement software to provide improvements over our current software due to advances in technology over the last decade.

 

Impact:

During the selection and migration there will be a shift of emphasis from operations, support and ongoing training in the current system to ensuring the smooth migration to the new system and training of library staff in the system by ODIN staff. Without funding the elimination of current software will leave no on-line library system for much of the state.

 

Related SIBR Reporting Levels/ Comments:

Instruction reporting level. Not in current budget base. Dollars for this activity are in the needs-base technology application/access system budget. The relatively low priority is caused by the mechanics of including disparate services with different constituencies in onee pland and does not reflect the high importance of the project to North Dakota.


Related Objectives

Goal:15 Objective:1

Goal:15 Objective:2

Goal:15 Objective:3

Goal:16 Objective:1

Goal:16 Objective:2

IT Architecture - Hardware

UND: Colleges and departments have 18 SUN, HP or DEC UNIX systems for research, and/or e-mail, instruction, and web servers. Departments also have 7 Silicon Graphics display stations for visualization related to research and instruction. The School of Aerospace has a Cray computer for weather related research. There are 115 departmental Intel based servers running NT and Novell that are used for file, application, database and Web servers.

Computer Center (HECN North, ODIN, UND): The HECN North site runs an IBM Multiprise 2000 with a 3494 tape library system and 9393 RAMAC virtual array disk system for supporting the administrative applications to all NDUS schools. The mainframe system additionally has connections to other tape units, workstation controllers, voice response unit, and high speed impact and laser printers. UND and HECN share in UNIX systems (IBM RS/6000s and SUNs) for network management, and Oracle database,Web applications.

The ODIN PALS (library) system runs on a UNISYS 2200 that has connections to various tape and disk units and other peripheral equipment. ODIN also has an RS/6000 UNIX server for databases and Intel systems running Linux for Web access.

The HECN network is supported with Cisco routers at ITD and each higher education institution. The routers at UND, NDSU, and ITD are interconnected through Cisco Lightstream 1010 ATM switches with the fiber infrastructure provided by Dakota Carrier Network. All other institutions are interconnected with frame-relay services provided by US West, Souris River Telephone and ND Telephone frame-relay switches. Cisco routers and Lightstream 1010 switches at UND, NDSU and ITD support HECN Internet1 and Internet2 traffic outside of North Dakota.

Each application on the IBM mainframe requires a signon and password. RACF is used for security. There is also currently a committee that is looking further into security, such as extending it out to the network. Security on the ODIN system is mainly based on IP numbers for access to the system, which is fairly open. There is an operating system package called SIMON that provides security on the ODIN UNISYS.

Network Security is achieved with an Intel based Realsecure intrusion detection system. The system monitors network traffic and detects and reports suspicious activity. This permits personnel to respond to security breaches and network abuse before systems are compromised while still allowing an open network environment.

Computing and networking systems require periodic upgrades (or replacements) in order to maintain levels of expected service to the organization's customer units.

Telecommunications:

The main telephone switching system is an Lucent Technologies Definity G3r communications platform. This system has two remote EPN cabinets operating with one located at the Grand Forks International Airport to provide services to the Aerospace Flight Operations and a second at the Fargo Medical Education Center. These remote EPN's are connected to the main system at the University via T1 circuits. The telephone system also includes ancillary systems such as; Intuity Hi Cap Voice Mail, System Management, Call Management, Cable Plant Management, and E-911 PBX/ALI Management.

Telecommunications Department security measures include the use of authorization codes to place long distance calls, credit limits on students accounts which when can e-authorize the authorization code, elimination of using the systems Direct Inward System Access capability, call tracking software, and other fraud detection systems.

IVN: The ND IVN has network operating equipment, including two MCS at the State Capitol; servers and scheduling software to control the network devices at Grand Forks; and Codec, video and audio equipment in each IVN room.

Hardware Assets and Replacement Schedule

Category

Age

OS

Ownership

Current
Quantity

Expected increase/ decrease 99-01

Expected increase/ decrease 01-03

Replacement %

Replacement # of Years

Comments

Server

N/A

MS WinNT, Novell, Unix

own

150

10

5

33.00

1

Workstation

N/A

MS Windows, WinNT, Mac OS, Unix

own

4380

100

0

25.00

1

Printer

N/A

N/A

own

1020

50

40

25.00

1

Scanner

N/A

N/A

own

50

5

5

25.00

1

IT Architecture - Telecommunications

The University of North Dakota campus network is comprised of a multimillion-dollar fiber and copper infrastructure built in a star topology interconnecting eighty major buildings. Cisco routers and switches in the core network are connected by fiber optic cable using ATM OC3 as the transport technology for the main backbone and fast Ethernet as a redundant path. Building distribution and access provides local network connectivity to nearly 10,000 end points on the campus.  The campus network supports a multiprotocol environment consisting primarily of TCP/IP. The campus network will change with technology advancements. The core network will support switched Gigabit ethernet and evaluations will be done on wireless technology. In the near term, wireless deployment would be for special applications.

The University of North Dakota administers and manages its own PBX and ancillary telephone system, provisions trunking for local and long distance services with vendors, and maintains networks with other institutions for call traffic billing functions. UND provides telephone billing functions for the administrative and student user community at UND, Mayville State University, Bismarck State College, and Minot State University.

Lucent Technologies has been awarded a maintenance contract to maintain the University's telephone system. All other services are maintained and administered with in-house staff. Trunking is maintained by the vendor from which the service is purchased.

The University provides service to over 6,600 telephone lines with approximately 1,800 in the Residence Halls, 650 in campus apartments, and 175 in Greek Housing. The remaining lines are distributed among the faculty/staff/administration at the main campus, airport, and Fargo Medical Education facilities.

UND's telephone network consists of ISDN T1 trunking. Remote cabinets at GF International Airport and Fargo Medical Education Center are connected to UND's system by T1 trunks.  Long distance call traffic from Mayville State University route over T1 trunks to UND's network, and a T1 circuit is used to connect NDSU's and UND's telephone systems together for "5-digit" dialing. The next upgrade of software will likely include IP capabilities to replace the T1 between NDSU and UND.

The Long Distance Network is managed in a partnership with Information Technology Department in Bismarck, NDSU and UND. It is through this partnership that the aggregated long distance traffic receives discounted pricing for telephone services

Special Functions

Computer Center Network Services:

*  UND campus network supports the administrative system for NDUS.

*  A proxy server is used to authenticate ODIN member libraries connected to the Internet.

*  Virtual private networks are setup for Barnes and Noble bookstore and the medical school.

*  UND is a member of Internet2 and receives connectivity through Great Plains Network.

Telecommunications Department: ISDN PRI trunking allows the University to take advantage of using ISDN video conferencing. Also allows for quicker call setup and tear down, and allows the calling party information to be displayed at the PSAP for E-911 calls without the cost of CAMA trunking.

Security

Computer Center Network Services: UND campus network services currently maintains a centralized intrusion detection system. Evaluations of network security solutions including firewall, single sign on, proxy servers, encryption methods, and digital signature will continue.

Telecommunications Department: Telecommunications requires authorization codes to place long distance calls, credit limits on student's accounts, elimination of Direct Inward System Access capability, call tracking software, and other fraud detection systems are used.

Network Architecture Change/Expansion

Distance learning, research, and time sensitive applications including audio and video will require network enhancements. We will need to implement intelligent networking, increase bandwidth, and provide a 99.999% reliable network. Network security solutions and quality of service methods must be in place. The technology is improving so that voice over IP may be used in equipment.

Special Purpose Networks

The University's telecommunications infrastructure (cable plant and conduit system) supports some special purpose networks. These include energy management monitoring circuits, radio communications links, security, one-card access circuits, plus CATV and other video distribution. Some of these networks operate on copper cable, some on fiber optic cable and some on broadband coax cable. The Telecommunications Department is responsible for all cable plant infrastructure. A small number of CRT's are connected via local controllers to monitor, operate, and maintain service on administrative system.

Wide Area Networking(WAN) and Internet Connections

The Higher Education Computer Network (HECN), in cooperation with the North Dakota Information Network (of which the Information Technology Department and HECN are members), provides interconnectivity of voice, video, and data for administrative, academic, and library systems in the North Dakota University System. The eleven institutions of the HECN are interconnected using T1 frame relay services from US West. A high-speed DS3 link shared between state government and higher education provides the facilities to interconnect the eastern and western institutions. A DS3 link is installed between UND and NDSU supporting IVN, Internet1, Internet2, ODIN, administrative systems, financial aid systems, K-12 and intra-network services. Internet1 service for the western institutions is currently provided through a fractional DS3 access link out of ITD, providing 9 Mbps of bandwidth. Internet1 service for the eastern institutions is through a DS3 link from NDSU to the Great Plains Network where 14 Mbps of bandwidth is obtained from Sprint and the remainder of required bandwidth is purchased on an 'as needed' basis from Qwest. Internet 2 access for UND and NDSU utilizes the same DS3 out of NDSU to enable high-speed connectivity for collaboration of research facilities. Dial-in Services are provided at different capacities at each institution.

Qwest and Sprint provide Internet services.

HECN receives facilities from Dakota Carrier Network, US West, ND Telephone, and Souris River

Telephone.

    Bismarck State College T1 frame relay US West

    Dickinson State University T1 frame relay US West

    Williston State University T1 frame relay US West

    Minot State University T1 frame relay US West, and Souris River

    Minot State University Bottineau T1 frame relay US West and Souris River

    Lake Region State College T1 frame relay ND Telephone

    Valley City State University T1 frame relay US West

    North Dakota State College of Science T1 frame relay US West

    Mayville State University T1 frame relay US West

    North Dakota State University T1 frame relay US West

    DS3 Dakota Carrier Network

    DS3 Sprint

   University of North Dakota T1 frame relay US West

    DS3 Dakota Carrier Network

Telephone Services

All Voice Services provided by ITD
Changes Planned
It is anticipated that there will be future growth in the number of lines in use at the University. Along with growth in lines, trunking (in Grand Forks and to Fargo Medical Education center) may need to be adjusted based on usage and additional 800 numbers will be placed into service. Upgrades may be required to the existing voice mail system to allow for automated directory assistance.
Reselling Services


Services

Location :
UND - Grand Forks

Communications Provider:
UND managed services


Description of Service :
Type of Service: The University of North Dakota administers and manages its own PBX system. Local services provided by US West, and long distance provided by AT&T. Approximately 6600 phone lines are in service.

Location :
UND - Grand Forks

Communications Provider:
UND managed services


Description of Service :
It is anticipated that there will be future growth in the number of lines in use at the University. Along with growth in lines, trunking (in Grand Forks and to Fargo Medical Education center) may need to be adjusted based on usage and additional 800 numbers will be placed into service. Upgrades may be required to the existing voice mail system to allow for automated directory assistance.

Location :
UND - Grand Forks (continued)

Communications Provider:
UND managed services


Description of Service :
Number of lines: The University provides service to 1,800 in the Residence Halls, 650 in campus apartments, and 175 in Greek Housing.

Wide Area Networking (WAN) and Internet Connections

All Wan services provided by ITD
Changes Planned
Currently we lack adequate bandwidth to support existing applications both within our state network and from our state network to the Internet. Statistics on usage trends show bandwidth needs have increased dramatically every year. Distance learning, video conferencing, VoIP, and multicast services, requiring expanded bandwidth continue to be developed and need to be supported. We need to expand current bandwidth and plan for the future.
Connectivity Provided to Others
ODIN Members: Grand Forks Public Library - T1 frame relay, Dickinson Public Library - 56k frame relay, Fargo Public Library - 56k frame relay ODIN and Medical School Members: Altru Medical Center - 16Mbps token-ring, Minot Trinity Medical Center - T1 frame relay Family Practice Centers: Minot - 56k frame relay, Bismarck - 56k frame relay UND Medical School extensions: UND Southeast Medical Education Center - 56k frame relay, UND Southwest Medical Education Center - 56k frame relay, UND Northwest Medical Education Center - 56k frame relay, Neuropsychiatric Institute - 56k frame relay, Fargo Family Health Care - 56k frame relay, and Jamestown Nursing - 56k frame relay

Services

Local Area Network (LAN) Connections

Unique Description

Current Network Connections

Planned Network Connections by July 2003

Current Modem Connections

Planned Modem Connections by July 2003

Comments

Total Agency UND

9824

9000

0

0

Total Agcy UND cont

0

6000

0

0

IT Architecture - Software

HECN provides the most significant applications used by the University of North Dakota and other NDUS Institutions. HECN will continue to use Adabase, Cobol and Natural until replacements are found for legacy administrative systems.

Other UND campus application development, with the exception of those noted in the Significant Applications table, is minor, and used primarily in a department for a specific purpose such as name and address databases, gradebooks, and other record-keeping. Academic departments and researchers also store and share information through Oracle, Access or SQL database architectures. Application software for on -line or technology-supplemented courses typically uses Oracle or SQL database architectures.

Significant Software/ Applications Development Tools

Category - Product/language/tool

Status

Standard

Significant Use

Comments

Database Management Systems - Adabase

N/A

N

Y

Application development languages - C

N/A

N

Y

Application development languages - Cobol

N/A

N

Y

Application development languages - Fortran

N/A

N

Y

Application development languages - Java

N/A

N

Y

Application development languages - HTML

N/A

N

Y

Application development languages - Natural

N/A

N

Y

Application development tools - SAS

N/A

N

Y

Application development tools - Crystal Reports

N/A

N

Y

System admin, server applications or utilities - MS Internet Information Server

N/A

N

Y

System admin, server applications or utilities - ADSM

N/A

N

Y

Database Management Systems - Oracle

N/A

N

Y

Database Management Systems - MS SQL Server

N/A

N

Y

System admin, server applications or utilities - Other

N/A

N

Y

Database Management Systems - MS Access

N/A

N

Y

Significant Office Automation Software

Category - Product/language/tool

Status

Standard

Significant Use

Comments

Office Automation - GroupWise

N/A

N

Y

Evaluating move to IMAP.

Office Automation - MS Office

N/A

N

Y

 

Office Automation - Corel Office

N/A

N

Y

 

Office Automation - MS Outlook

N/A

N

Y

 

End user productivity - MS Project

N/A

N

Y

 

End user productivity - MS Publisher

N/A

N

Y

 

End user productivity - Pagemaker

N/A

N

Y

 

Office Automation - POP Mail Clients

N/A

N

Y

 

Office Automation - IMAP Clients

N/A

N

Y

 

Significant Business Applications

Application Name: Uniform Finan Sys

Vendor Package:

Size: Large   Status: Maintain/enhance



Description/Purpose:
Maintain all fiscal records for NDUS institutions.
Maintained By: ITD/HECN    
Developed By: ITD/HECN    

Shared With:

Comments:

PlatForms

OS/390

Databases

ADABAS

Languages

COBOL

Application Name: Uniform Student Info

Vendor Package:

Size: Large   Status: Maintain/enhance



Description/Purpose:
Maintain student records for NDUS institutions.
Maintained By: ITD/HECN    
Developed By: ITD/HECN    

Shared With:

Comments:

PlatForms

OS/390

Databases

ADABAS

Languages

COBOL

Application Name: Electronic Adms

Vendor Package:

Size: Medium   Status: Maintain/enhance



Description/Purpose:
Allow admissions thru the web.
Maintained By: ITD/HECN    
Developed By: ITD/HECN    

Shared With:

Comments:

PlatForms

Unix

Databases

Oracle

Languages

HTML/PLSQL

Application Name: Remedy Help Desk

Vendor Package:

Size: Medium   Status: Maintain/enhance



Description/Purpose:
Maintain trouble logs.
Maintained By: ITD/HECN    
Developed By: ITD/HECN    

Shared With:

Comments:

PlatForms

Unix

Databases

Oracle

Languages

JAVA/HTML/c

Application Name: ERL

Vendor Package:

Size: Small   Status: Maintain/enhance



Description/Purpose:
Reference Library.
Maintained By:   Vendor  
Developed By:   Vendor  

Shared With:

Comments:

PlatForms

Unix

Databases

Proprietary

Languages

C

Application Name: MnSCU/PALS

Vendor Package:

Size: Large   Status: Maintain/enhance



Description/Purpose:
Library System.
Maintained By:   Vendor  
Developed By:   Vendor  

Shared With:

Comments:

PlatForms

Unisys OS-2200

Databases

DMS 1100

Languages

COBOL

Application Name: Uniform Fin Aid

Vendor Package:

Size: Large   Status: Maintain/enhance



Description/Purpose:
Student Financial Aid system for NDUS institutions.
Maintained By: ITD/HECN    
Developed By: ITD/HECN    

Shared With:

Comments:

PlatForms

OS/390

Databases

ADABAS

Languages

Natural

COBOL

Application Name: Microfilm Index

Vendor Package:

Size: Small   Status: Maintain/enhance



Description/Purpose:
Index to microfilm sheets.
Maintained By: ITD/HECN    
Developed By: ITD/HECN    

Shared With:

Comments:

PlatForms

OS/390

Databases

ADABAS

Languages

COBOL

Natural

Application Name: AIS Doc Sys

Vendor Package:

Size: Small   Status: Maintain/enhance



Description/Purpose:
Documentation System.
Maintained By: ITD/HECN    
Developed By: ITD/HECN    

Shared With:

Comments:

PlatForms

Unix

Databases

Oracle

Languages

PLSQL

Application Name: EERC Mgmt Sys

Vendor Package:

Size: Medium   Status: Develop



Description/Purpose:
Maintains fiscal records for EERC.
Maintained By:     Agency
Developed By:    Agency

Shared With:

Comments:

PlatForms

Win NT

Databases

SQL

Languages

C

Application Name: EERC CATM

Vendor Package:

Size: Medium   Status: Maintain/enhance



Description/Purpose:
National database for Center of Excellence, DOE.
Maintained By:     Agency
Developed By:    Agency

Shared With:

Comments:

PlatForms

Win NT

Databases

SQL

Languages

C

Application Name: Campus Fac Mapping

Vendor Package: AutoCAD

Size: Small   Status: Maintain/enhance



Description/Purpose:
All campus facilities maps and drawings.
Maintained By:     Agency
Developed By:    Agency

Shared With:

Comments:

PlatForms

Win NT

Databases

N/A

Languages

N/A

Application Name: Aviation Info Mgmt

Vendor Package:

Size: Large   Status: Maintain/enhance



Description/Purpose:
Record maintenance for aircraft, student, and instructors.
Maintained By:     Agency
Developed By:    Agency

Shared With:

Comments:

PlatForms

Unix

Databases

Sybase

Languages

PowerBuilder

Visual Basic

IT Staffing Plan

University of North Dakota

UND's information technology organization includes the following central organizations: the Computer Center and the Center for Instructional Learning Technologies reporting to the Vice President for Academic Affairs and Provost, Telecommunications reporting to the Vice President of Finance and Operations, and the Television Center reporting to the Dean of Continuing Education in the Student and Outreach Services Division.

There are additional IT organizations and personnel that each serve a specific segment of the campus with about 60 FTE personnel. These organizations include: the School of Aerospace Sciences, School of Engineering and Mines, School of Law, School of Medicine, College of Nursing, College of Business, College of Education and Human Development, Chemistry, Mathematics, Physics, Division of Student and Outreach Services, Chester Fritz Library, Memorial Union, Facilities, and Residence Services.

The Computer Center has about 21 FTE personnel who provide campus IT services. The Center provides campus leadership for technology in computing and networking. Specific services include: help center, server administration, desktop client support, computer lab and cluster management, productivity tool training and workshops, e-mail servers, database servers, Internet access, web server, UND specific program development for administrative systems, and support for users of desktop and administrative systems. The Center also provides campus network design, maintenance, equipment, and management.

CILT with an IT staff of 5 provides leadership and support for the enhancement of teaching and learning through the appropriate integration of technology. The center presents scheduled workshops to aid faculty in utilizing technology for teaching and learning.

Telecommunications with a staff of 11 is responsible for all the voice services on campus. It does planning, engineering, management, installation, and maintenance of the campus cable infrastructure for voice, data and video.

UND Television Center produces Studio One and programs UND Cable Channels 3 and 17.  It also assists in the video production requirements of UND. The Television Center has a technology FTE staff of 3.5.

The needs based Technology Applications and Access requests would add 5 FTE information technology staff to support the proposals: 2 in operations and network administration, 1 in applications development, 1 in general IT coordination, and 1 in PC and end-user support. The needs based Institutional Innovation Funds requests the addition of 6 FTE information technology staff for PC and end-user support.

A Technology Task Force appointed by the president has been charged with recommending, among other things, organizational changes as part of the UND Information Technology Plan due the spring of 2000. The Plan would also address staffing and support issues and will examine where additional staff are needed and where cooperative efforts may improve the use of current campus staff. UND does not provide technical support to other entities.

IT service requirements continue to grow faster than staff can be added. The effects are that faculty and non IT staff are serving as technicians running servers, writing code, doing their own web development, and providing their own IT support taking time away from their primary mission of instruction, research and service. In other areas, needed automation is slow because of the lack of technical support. There is also some distrust of the technology when inadequate staffing prevents development of dependable, reliable, and robust systems.

The campus requires an adequate quantity of professional IT staff who have a high level of expertise. This high level of knowledge requires continual training on the job and in the office, as well as attending conferences and application specific training to keep abreast of the constantly changing knowledge labyrinth in the area of technology. Technology training has become expensive and is seldom available locally .

Higher Education Computer Network

ND HECN has IT staff at the Computer Center and Student Information Services at UND (North) and at Information Technology Services at NDSU (South). The Computer Center HECN North staff includes about 33 FTE personnel who provide server administration, database administration, administrative application programming, administrative system end-user support, and (cooperatively with HECN-South) in-state and Internet network services.

Student Information Systems has 5 FTE personnel who provide training and support to users of administrative information system applications. The department also identifies administrative information system's end-user needs and helps to prioritize responses to those needs.

The administrative information systems are comprised of aging locally written programs that are highly integrated. Continued maintenance depends to some extent on retaining the institutional knowledge about those systems but as people migrate out for higher pay or newer system environments, that institutional knowledge is being lost. It will get increasingly difficult to maintain the legacy systems reliably.

With increasingly complex systems, staff require higher skills and more training on these systems. The training is expensive and generally requires travel out of the area. The acquired skills make staff more valuable in the broader market and NDUS cannot pay competitive salaries to keep experienced, skilled staff.

Interactive Video Network

The ND IVN staff consists of 6.5 FTE including 1 Network Director, 1 Network Manager , 1 Academic Coordinator, 2 Network Technicians, 1 Administrative Secretary III and .5 Administrative Secretary I. The staff are responsible for operating the network, including scheduling events, troubleshooting, maintaining and installing of equipment, and training. Orientation and training is conducted for IVN Site Coordinators, IVN Technical Coordinators, classroom technicians and faculty on each NDUS campus with the assistance of local campus personnel.

Increased staff will be needed in 2001-2003 to provide support for additional services that are proposed. New staff positions needed include 2 Information Technology Support Personnel (computer/video support) and .5 Administrative Secretary I.

Online Dakota Information Network

The ODIN staff consists of 3.7 FTE. This includes 1 director, 2 technical support positions for the library application, and .7 to support the mainframe operations. An additional 2.87 FTE personnel are provided by HECN North for support of ODIN mainframe operations and UNIX systems.

Detail Plan for Staffing

Function

99-01 %
ITD, HECN, or other agency

01-03 %
ITD, HECN, or other agency

99-01 Contractor %

01-03 Contractor %

99-01 Internal %

01-03 Internal %

Internal FTE
99-01

Internal FTE
01-03

Comment

Operations & network administration

0

0

0

0

100

100

41.70

44.20

Technology Training

0

0

0

0

100

100

14.40

14.40

Application development

0

0

0

0

100

100

23.50

24.50

IT management

0

0

0

0

100

100

11.30

10.30

General IT coordination

0

0

0

0

100

100

5.00

6.00

Telephone Analysts & Technicians

0

0

0

0

100

100

3.00

3.00

PC & end-user support

0

0

0

0

100

100

49.00

56.00

Video Conference Technician

0

0

0

0

0

100

1.00

2.50

Cable & wire installation

0

0

0

0

100

100

3.00

3.00

IT Training Plan

University of North Dakota

Technology training is needed for all members of the university community.

* Faculty serve as a model for students in their use of technology in instruction and research. Faculty use of technology brings resources to learners and allows courses to be offered without the learner's presence on campus.  The University has a responsibility to increase the technology skills of faculty and researchers as a base for its acceptance and use in instruction and research.

* Students are expected to understand and be ready to use information technology in any career they choose. The University has a responsibility to see that students have opportunities to develop the knowledge and skills to use technology in their chosen field.

* Staff are expected to increase their efficiency and productivity to improve services throughout the University. The University has an obligation to provide the skill building opportunities to encourage the best use information technology to meet those expectations.

Individuals make arrangements to attend the training they require. The University offers on-campus opportunities for learning information technology and performs surveys to adjust training to needs. Where required, training is purchased from vendors. Technology training expense is budgeted within departments or units, not by a general university fund.

The information technology proficiency of the 2,200 university employees varies. Overall, that proficiency is increasing to where the majority have adequate ability to perform their jobs but need additional skills to increase the benefits that can be gained from information technology.

The University uses all formats for training and will continue to offer services to best serve an individual's time and learning style. Schedules for courses and workshops are developed each semester. Offerings are dependent on enrollments and on campus need surveys. Technology "orientation" programs are provided through "on-the-job" training for faculty and staff, through e-mail and library workshops, and entry-level courses for students.

Long range, more technology training will be available via web-based instruction for productivity tools. Efforts will be directed to finding and developing products that make the tasks easier for faculty using technology in instruction. Ideally, improved tools and additional support will minimize need for faculty to spend their time in learning the tools, thereby giving more time for content, adapting methods to learning styles, and student contact.

Higher Education Computer Network

ND HECN staff provides workshops (hands-on and classroom) and one-on-one training for administrative information system applications to help staff on each campus take full advantage of the resources available in the systems. Training is offered when new applications are installed or when there are significant changes in existing applications or upon a campus request. New employees who use the administrative systems receive on-the-job-training from their campus peers.

The HECN staff work with campus users to resolve system discrepancies. HECN monitors business changes and federal mandates to ensure appropriate system changes and enhancements are met to assure compliance. HECN staff work with campus users to identify enhancements necessary to improve business practices. When significant enhancements are made to HECN administrative systems, the number of training staff must be increased for rolling-out systems to gain rapid acceptance for the system and to benefit from anticipated efficiencies.

Interactive Video Network

ND IVN personnel will continue to receive training on all upgrades and new equipment as provided by the manufacturers. They will also attend telecommunications industry conferences and workshops that are pertinent to their work with H.320 and H.323 video systems and related technologies such as Video Streaming.

The Network Manager and Academic Coordinator are responsible for working with personnel at each IVN site to plan and conduct training on the use of the technology available in each IVN room. They also assist the IVN Site Coordinators and IVN Technical Coordinators in planning and conducting orientation and training for classroom technicians and for faculty who will be teaching on IVN.

Online Dakota Information Network

ODIN staff identifies ongoing and new training needs required by participating ODIN libraries and schedules training sessions as needed and/or requested.

ODIN staff receive most training on an individual basis. A significant amount of learning is also self-taught. In part, this is due to small staff size and to the specialized nature of the application. On occasion there is a need to send staff to specialized training provided by the vendor.

Compliance with Standards

Agency is compliant with all statewide standards and policies.

Dial Access Policy (N005-97) waiver 215-99-02

While current DBMS for HECN Administration Information Systems is not relational, the relative phrase in ISD standard STD003-98, "New application development will use relational database technology," does not require that existing systems be changed to comply with standards.  It does require that when new systems are developed relational database technology will be used.