Occasionally, cookies and/or cache become corrupted which can cause problems logging in or seeing the correct information. To resolve these problems, cookies and cache need to be deleted.

If you are having problems logging in, ie: you immediately get a message that your session has expired, clear the cookies and cache, close your browser and try again.

The following are brief instructions on how to delete cache and cookies.

Internet Explorer 6.x

On the menu bar Click Tools > Internet Options

Click the General Tab

In the Temporary Internet Files section, click on the Delete Files button.
(It is recommended that you check the 'Delete all offline content' when prompted)

Click Delete Cookies

Click OK to prompt to "Delete all cookies in the Temporary Internet Files Folder"