Matt Lukach
Student Account Relations Manager
|
Manage areas within the Student Relations area, including customer service, communication to students, and collections.
E-mail Matt:
matthewlukach@mail.und.nodak.edu
or call #701-777-3092 |
Kathy Freeman
Lead Student Account Representative |
Student M-Z account questions; collections and arrangements; tuition appeals; collection agency payment processing and contact.
Email Kathy:
kathyfreeman@mail.und.nodak.edu
or call #701-777-3087 |
Bonnie Kossow
Student Account Representative |
Student A-L account questions; collections and arrangements; Perkins/Nursing/Med Loan MPN; ND Residency.
E-mail Bonnie:
bonniekossow@mail.und.nodak.edu
or call #701-777-4926 |
Yvette Harding-Robinson
Student Account Representative |
Answer/route telephone calls; update Perkins report; assist students with their accounts; processing transcript requests.
Email Yvette:
yvetteharding-robinson@mail.und.nodak.edu
or call #701-777-3911 |
Carol Arvidson
Administrative Assistant |
Office receptionist; administrative support; return mail address verifications/changes; FERPA; Minnesota Reciprocity.
E-mail Carol:
carolarvidson@mail.und.nodak.edu
or call #701-777-3912 |
Sandi Brelie
Lead Student Account Assistant |
Assist students with questions and payments in person and on the telephone; process student payments and departmental deposits; merchant fee allocation to departments. Provide customer service for the UND Pride Card.
E-mail Sandie:
sandiebrelie@mail.und.nodak.edu
or call #701-777-3080 |
Lori Morken
Student Account Assistant |
Assist students with questions and payments in person and on the telephone; process student payments and departmental deposits. Provide customer service for the UND Pride Card.
E-mail Lori:
lorimorken@mail.und.nodak.edu
or call #701-777-5673 |
Joanne Durkin
Student Account Assistant |
Assist students with questions and payments in person and on the telephone; process student payments and departmental deposits. Provide customer service for the UND Pride Card.
E-mail Joanne:
joannedurkin@mail.und.nodak.edu
or call #701-777-2288 |
Mary Hjelden
Student Account Assistant |
Assist students with questions and payments in person and on the telephone; process student payments and departmental deposits. Provide customer service for the UND Pride Card.
E-mail Mary:
maryhjelden@mail.und.nodak.edu
or call #701-777-5672 |
| |
Chelsea Larson, CPA
Student Account Operations Manager |
Manage Student Account Operations area including system setup; directly manage payment plans (TuitionPay) and International Health Insurance.
E-mail Chelsea:
chelsealarson@mail.und.nodak.edu
or call #701-777-3084 |
Heidi Smart
Student Account Specialist |
Third party and waivers, tuition, program fee and course setup, account adjustments, and collaborative.
E-mail Heidi:
heidismart@mail.und.nodak.edu
or call #701-777-4701 |
Mary Anderson
Student Account Specialist |
Third party and waivers, billing statements, account adjustments, ACH returns, and check replacement.
E-mail Mary:
maryanderson@mail.und.nodak.edu
or call #701-777-2290 |
Melissa Dietrich
Account Technician |
Post A/R charges; student refunds; credits; process direct deposit; send mass Email communications; TouchNet ACH returns or errors; NSF checks.
E-mail Melissa:
melissadietrich@mail.und.nodak.edu
or call #701-777-3097 |
| |
Kathie Howes
Accountant
|
Banking transfers and wires; reconciliation of bank accounts and transactions to the general ledger.
E-mail Kathie:
kathleenhowes@mail.und.nodak.edu
or call #701-777-2915 |
Emily Goodoien
Accountant
|
Reconciliation of student finance transactions to the general ledger and reconciliation of TouchNet and Marketplace transactions.
E-mail Emily:
emilygoodoien@mail.und.nodak.edu
or call #701-777-2967 |
Lisa Heher
Assistant Controller |
Oversee Student Account Services area; coordinating functions of the operations and relations areas in conjunction with the reconciliation of all modules to the general ledger; investments; preparation of financial statements.
E-mail Lisa:
lisaheher@mail.und.nodak.edu
or call #701-777-4131 |
