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.Student Account Services

Grand Forks, ND

Student Account Services
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Student Account Services Staff

Lisa Heher
Assistant Controller

Oversee Student Account Services area; coordinating functions of the operations and relations areas in conjunction with the reconciliation of all modules to the general ledger; investments; preparation of financial statements.

E-mail Lisa:
lisaheher@mail.und.nodak.edu
or call #701-777-4131

Matt Lukach
Student Account Relations Manager

Manage areas within the Student Relations area, including customer service, communication to students, and collections.

E-mail Matt:
matthewlukach@mail.und.nodak.edu
or call #701-777-3092

Kathy Freeman
Lead Student Account Representative

Student M-Z account questions; collections and arrangements; tuition appeals; collection agency payment processing and contact.

Email Kathy:
kathyfreeman@mail.und.nodak.edu

or call #701-777-3087

Bonnie Kossow
Student Account Representative

Student A-L account questions; collections and arrangements; Perkins/Nursing/Med Loan MPN; ND Residency.

E-mail Bonnie:
bonniekossow@mail.und.nodak.edu

or call #701-777-4926

Yvette Harding-Robinson
Student Account Representative

Answer/route telephone calls; update Perkins report; assist students with their accounts; processing transcript requests.

Email Yvette:
yvetteharding-robinson@mail.und.nodak.edu
or call #701-777-3911

Carol Arvidson
Administrative Assistant

Office receptionist; administrative support; return mail address verifications/changes; FERPA; Minnesota Reciprocity.

E-mail Carol:
carolarvidson@mail.und.nodak.edu
or call #701-777-3912

Sandi Brelie
Lead Student Account Assistant

Assist students with questions and payments in person and on the telephone; process student payments and departmental deposits; merchant fee allocation to departments. Provide customer service for the UND Pride Card.

E-mail Sandie:
sandiebrelie@mail.und.nodak.edu
or call #701-777-3080 

Lori Morken
Student Account Assistant

Assist students with questions and payments in person and on the telephone; process student payments and departmental deposits. Provide customer service for the UND Pride Card.

E-mail Lori:
lorimorken@mail.und.nodak.edu
or call #701-777-5673

Joanne Durkin
Student Account Assistant

Assist students with questions and payments in person and on the telephone; process student payments and departmental deposits. Provide customer service for the UND Pride Card.

E-mail Joanne:
joannedurkin@mail.und.nodak.edu
or call #701-777-2288

Mary Hjelden
Student Account Assistant

Assist students with questions and payments in person and on the telephone; process student payments and departmental deposits. Provide customer service for the UND Pride Card.

E-mail Mary: 
maryhjelden@mail.und.nodak.edu
or call #701-777-5672
 

Chelsea Larson, CPA
Student Account Operations Manager

Manage Student Account Operations area including system setup; directly manage payment plans (TuitionPay) and International Health Insurance.

E-mail Chelsea:
chelsealarson@mail.und.nodak.edu
or call #701-777-3084

Heidi Smart
Student Account Specialist

Third party and waivers, tuition, program fee and course setup, account adjustments, and collaborative.

E-mail Heidi:
heidismart@mail.und.nodak.edu 
or call #701-777-4701

Mary Anderson
Student Account Specialist

Third party and waivers, billing statements, account adjustments, ACH returns, and check replacement.

E-mail Mary:
maryanderson@mail.und.nodak.edu 
or call #701-777-2290

Melissa Dietrich
Account Technician

Post A/R charges; student refunds; credits; process direct deposit; send mass Email communications; TouchNet ACH returns or errors; NSF checks.

E-mail Melissa:
melissadietrich@mail.und.nodak.edu
or call #701-777-3097
 

Kathie Howes
Accountant

Banking transfers and wires; reconciliation of bank accounts and transactions to the general ledger.

E-mail Kathie:
kathleenhowes@mail.und.nodak.edu
or call #701-777-2915

Emily Goodoien
Accountant

Reconciliation of student finance transactions to the general ledger and reconciliation of TouchNet and Marketplace transactions.

E-mail Emily:
emilygoodoien@mail.und.nodak.edu
or call #701-777-2967

Student Account Services
204 Twamley Hall
264 Centennial Drive STOP 8373 
Grand Forks, ND 58202-8373

©2008 University of North Dakota
Send questions/comments about this web site to the Student Account Services Webmaster.
Tel: (701) 777-3911
Fax: (701) 777-6300
Email: studentaccounts@mail.und.nodak.edu

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