1. Finance and Operations provides service that is user friendly, accessible, efficient, and cost-effective in a courteous and professional manner

2. Innovation, entrepreneurship, and continuous improvement to maximize results and minimize costs are encouraged, supported, and rewarded

3. The campus physical environment meets the needs, goals, and functions of a modern and diverse University

4. Multiple channels for communication with the University’s internal and external constituencies are well utilized and policies and procedures are based upon a principle of open dialogue and communication

5. Employees are skilled, student-oriented, and committed to excellence